| IT System Admin /JIRA Consultant - Urgent Requirement at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing great! We have an urgent requirement with one of our clients, please review the job description below and let me know your interest. Role: IT System Admin /JIRA Consultant Location: Maryland ( Day 1 onsite) Duration: Long term Duties: Install and configure JIRA and JIRA Service Desk. Administer JIRA software and integrate with other Atlassian tools. Work with change management coordinators and stakeholders in implementing change management workflows. Design, develop and maintain incident management workflows. Monitor issues and provide resolutions for up-to-date status reports. Coordinate emergency response for severity 1 and 2 incidents. Monitor and coordinate all JIRA system operations, including security procedures and liaison with infrastructure, security, DevOps, data and application teams. Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished. Monitor and maintain records of system performance and capacity to arrange contractor services or other actions for reconfiguration and anticipate requirements for system expansion. Coordinate major/minor JIRA/JIRA Service Desk software installations, upgrades and patch management. Education: Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. Experience: At least eight (8) years of experience in administering and managing IT systems with expertise in planning, designing, building, and implementing ITIL processes and workflows. At least three (3) years of product administration/management experience in JIRA and JIRA Service Desk. Experience working with JIRA agile and service desk for agile development, incident management and change management. Experience developing and maintaining incident management and change management workflows in a JIRA Service Desk. Experience working with incident triaging and knowledge management. Experience in JIRA and service desk administration and customization working with various schemas, complex workflows and role based access control. Experience configuring JIRA for agile development methodologies. Experience working with JIRA API tools. Experience integrating JIRA with SSO solutions. Experience integrating JIRA/JIRA Service Desk with DevOps CI/CD pipeline. Experience in migrating JIRA projects from one environment to another. Experience working with JIRA plugins installation and configuration. Experience working with change management coordinators in capturing requirements and developing service desk change management workflows. Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry. Must demonstrate advanced abilities to team and mentor and demonstrate excellence in written and verbal communication skills. Thanks & Regards, Vysakh Menon Talent Acquisition Manager Aditi LLC www.aditicorp.com Email: [email protected] Keywords: continuous integration continuous deployment information technology IT System Admin /JIRA Consultant - Urgent Requirement [email protected] |
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| Wed Mar 27 22:28:00 UTC 2024 |