| Program Manager || Kirkland, WA at Kirkland, Washington, USA |
| Email: [email protected] |
| From: David, Fluxtek solutions [email protected] Reply to: [email protected] Role: Program Manager (5297) Start Date: ASAP Duration: 12 months Location: Kirkland, WA Candidates need to be local or willing to relocate. Expenses will not be reimbursed. Job Description: As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business reviews and work a cross functional role with other ServiceNow departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware, Integrators, Collocations and Network providers to ensure that the customer experience is optimal. Your ability to work independently with limited direction, communicate effectively across multiple organizations in disparate geographic locations, and provide timely status will be keys to success. Prior experience with Partner Management is a key requirement for this role. Responsibilities and scope include both relations as well as working with Legal/Contracts. This is a key role that has a broad and visible scope across our ServiceNow cloud organization. Being able to deliver against project deadlines and building relationships is critical to success. What you get to do in this role: Build upon and enhance strategic partnerships processes across ServiceNows Cloud Infrastructure Partner with the Engineering, Network, Procurement teams to own and manage the Partner relations Manage QBRs and surveys of vendors performance Assist is driving Vendor MSA, Beta agreements with ServiceNow departments and Legal Organized technical discussions, service improvements plans Conduct surveys and gather feedback to present to internal and external teams Capture and report on vendor performance with internal departments using the Qualtrics platform Qualifications The candidate should have a background in global Vendor/Partner management and working with diverse Vendors. To be successful in this role you have: A minimum of 5 years of experience is working in Partner or Service Management Degree in a finance/business field or equivalent work experience. Success with delivering projects on-time and in scope. Demonstrated skill in writing, documentation for internal publication. An Operations or CSM background with an affinity for establishing and measuring KPIs Experience with holding QBRs, Vendor performance tracking. Experience using Qualtrics is a big plus Cloud knowledge including Hardware, Network, Colocations, and Integrator services. A passion for process improvement with Six Sigma or Lean Certification Warm Regards David US IT Recruiting Fluxtek Solution Inc Email : [email protected] Keywords: information technology Washington Program Manager || Kirkland, WA [email protected] |
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| Thu Mar 28 00:31:00 UTC 2024 |