| Needed Lab Desktop Support at El Segundo, California, USA |
| Email: [email protected] |
| From: shaik mohammed, www.abidisolutions.com [email protected] Reply to: [email protected] Role: Lab Desktop Support Location: El Segundo, CA Duration: Long term contract Visa : USC GC and H4EAD ONLY Youll Bring these Qualifications: 12 years of total IT support experience, ideally within a pharmaceutical or laboratory setting. Strong understanding of Windows Operating System. Solid understanding of GxP (Good Practice) regulations and guidelines. What Youll Get to Do: Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues. Windows Desktop OS support tasks (Win 7 - Win 11) Including the setup of new systems, installation, and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment. Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP Systems. Work with vendors tech support teams to resolve application errors as needed/ Administer updates on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates. Partner with QA/QE to evaluate/test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel. Participate in process re-engineering workshops with business and IT stakeholders. Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems. Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues. Manage Sparc ticketing system for effective workload management and proactive monitoring and trend identification and analysis of behaviors in systems support. Ensure alignment with other manufacturing sites and corporate IT to ensure global consistency. Assist with drafting new or updated SOPs related to administration and installation of applications used in the lab/manufacturing environments. Oversee troubleshooting and replacement of hardware component and systems and system imaging software. Engage in Active Directory account management and network connectivity requirements. Test phone and network patch cables to wall jacks. Perform troubleshooting and continuous updates to or creation of knowledge articles. Utilize timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance. Keywords: quality analyst information technology green card California Needed Lab Desktop Support [email protected] |
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| Thu Mar 28 02:42:00 UTC 2024 |