| Looking for IT Change Management at Remote, Remote, USA |
| Email: [email protected] |
| From: SAM, Global IT Family [email protected] Reply to: [email protected] Requisition Class: TAS : TAS3 : TAS3 A4 SC1 Region Name: Commonwealth of PA 2 Title/Role: PennDOT - TAS3 A4 SC1 (IT Change Manager) (732715) Start Date: 04/29/2024 End Date: 06/30/2024 Dauphin County, Harrisburg PA The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. ***This requisition requires only a virtual interview via Teams with video-enabled.*** ***Start date for this position is as soon as possible.*** ***This requisition's current PO is funded through 6/30/24, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding would then last a year and occur from 7/1/24-6/30/25.*** ***This position is primarily remote, but being onsite at least once a month for now (onsite at the 5th floor of The Keystone Building, located at 400 North Street, Harrisburg, PA 17120), but in the future could be hybrid.*** ***The candidate must physically report to the 5th floor of The Keystone Building in Harrisburg, PA in order for first day processing, possible badging (this may take a few days for completion) and to pick up commonwealth-issued equipment.*** ***For this position the candidate needs to be within a reasonable commute (e.g. preferably within one hour) to Harrisburg, PA. A lot of training will go into this position, so management doesnt want to select someone that travel will become an issue for.*** ***This position is 40 hours per week.*** ***Do not resubmit candidates from previously released req #s 707785 & 717912.*** ***ITIL Foundation certification is required for this IT Change Manager position. Please upload a copy of this certificate as an attachment under the reference tab of your candidate's profile.*** PennDOT seeks an IT Change Manager (not to be confused with an Organizational Change Manager). The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. While the change manager may or may not have supervisory responsibility, this person will have to work through many others in the organization to succeed. The change manager will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor. The change manager may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions. The change manager will also support project teams in integrating change management activities into their project plans. Role Description Develop change management strategies as required, incorporating change management approach, stakeholder management, communication, training and readiness assessments Manage daily change activities and provide guidance on the change management process. Facilitate Change Advisory Board Meetings. Responsibilities include: o Planning, scheduling, managing and chairing CAB meetings. Includes creation of agendas and meeting minutes. o Deciding appropriate stakeholders for the CAB meetings o Selecting CRQs for review at CAB meetings, based on the change policy o Circulating CRQs in advance of CAB meetings to allow prior consideration o Selecting successful and failed changes for review at CAB meetings Reviews and audits changes for compliance with the ISTOs Change Management Processes. Coordinating interfaces between change management and other processes especially service asset and configuration management and release and deployment management. Conduct impact analyses, assess change readiness and identify key stakeholders. Apply a structured methodology and lead change management activities. Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors. Collate Change records from multiple vendors and review for conflicts and collisions Create and implement training strategies. Create and implement communication plan(s) Prepare communication materials, including presentations and written communications identified within the communication plan(s) Prepare ad hoc communication materials as required Play a vital role in helping the organization to identify gaps and develop remediation plans and documented procedures to elevate PennDOTs Change management maturity Work Experience/Skills Must have a solid grasp of the technology as a whole to be able to identify changes and detect collisions and scheduling issues. A solid understanding of how people go through a change and the change process Experience and knowledge of change management principles, methodologies and tools Exceptional communication skills, both written and verbal Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Forward looking with a holistic approach Organized with a natural inclination for planning strategy and tactics Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with project management approaches, tools and phases of the project lifecycle Experience with large-scale organizational change efforts Skill Required / Desired Amount of Experience ITIL Foundation Certification Required Service Now experience Required Minimum of 1-2 years' experience with Remedy (version 7.6.04), including the Change Management Module, or equivalent ITSM tool Required 2 Years Understanding of IT Service Management (ITIL certifications, a plus) Required 10 Years Working knowledge of Change and Release Management methods, tools, terminology and industry practices Required 10 Years Strong understanding of IT Change Management, configuration management and service level management principles and practices Required 10 Years Excellent communication skills listening, verbal and written, including meeting management and facilitation Required 10 Years Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles Required 10 Years Excellent organization skills w/proven ability to manage multiple assignments/priorities successfully, being detail-oriented, delivering high quality Required 10 Years Excellent organization skills + detail-oriented Required ITIL Expert Certification Desired Question 2 This req features an interview via Teams. In order to deter fake candidate scam the candidate must present a valid photo ID to the camera at the start of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they're the only person in the room during the interview. Do you accept these conditions Question 3 Where does your candidate currently reside (e.g. city, state) Client would prefer candidates local to the Harrisburg, PA Area. For this position the candidate needs to be within a reasonable commute (e.g. preferably within an hour). A lot of training will go into this position, so management doesnt want to select someone that travel will become an issue for. Do you understand Question 4 Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume Question 5 If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that Question 6 This position is 40 hours per week. Is this understood Question 7 Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses Question 8 Candidate must physically report to the 5th floor of The Keystone Building in Harrisburg, PA in order for first day processing, possible badging and to pick up commonwealth-issued equipment. They will report there once a month too. Is this understood Question 9 ITIL Foundation certification is required for this IT Change Manager position. Candidates will not be considered unless this is attached. Is a copy of this certificate uploaded as an attachment under the reference tab of your candidate's profile Thanks & Regards, Sameer Kumar Global IT Family Email: [email protected] www.globalitfamily.com Skype: sameer.satapathy LinkedIn : https://www.linkedin.com/in/sameer-satapathy-10ab0318/ (Open to connect in Linkedin) Connect with us! Keywords: active directory information technology golang purchase order Idaho Pennsylvania Looking for IT Change Management [email protected] |
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| Thu Mar 28 19:40:00 UTC 2024 |