| Wind Turbine Support Team Lead,Schenectady NY, at Schenectady, New York, USA |
| Email: [email protected] |
| From: Sunita Sharma, Tech Source Inc [email protected] Reply to: [email protected] Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind f arms to ensure continuous operations. Remote Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid. Operations Real time monitoring and response of Renewable Energy power generating assets. Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately Follow ROC procedures to drive standardized global practices Proficiently communicate with internal and external customers via written and verbal communication Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools People Management Direct report responsibility, including the oversight, development, performance management, and overall well-being of a team of 5-10 people. Own shift performance through a combination of real time team dashboard/ performance queue monitoring, team mentoring, and oversight. Align and engage with other team leaders and management daily to address performance issues, delivery gaps, concerns and/or training & development needs where applicable. Manage team call-off schedule and always ensure proper staffing/ coverage. Contribute towards the ideation and development of solutions to meet client delivery expectations and drive Genpact performance. Qualifications Minimum Qualifications Enthusiastic and proactive team leader, with excellent people leadership skills Strong understanding of business performance management, setting up KPIs, SLAs, and other related Performance metrics Excellent written and verbal communication skills Able to create & maintain relationships easily Ability to think critically and make quick decisions Ability to work effectively in team environment Excellent problem solver, hyper logical and goal-oriented thinker Excellent PC skills, experience using MS Office, MS Outlook, and Excel Must be able to work variance shifts required for 24x7 operations Preferred Qualifications/ Skills Experience in renewable energy generation Experience with industrial plant maintenance Experience with maintenance and troubleshooting Programable Logic Controllers (PLCs) Keywords: microsoft Wind Turbine Support Team Lead,Schenectady NY, [email protected] |
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| Thu Mar 28 23:44:00 UTC 2024 |