| Cloud Solutions Architect in Austin TX || Local to TX || Govt Exp preferred at Austin, Texas, USA |
| Email: [email protected] |
| From: Awkash Kumar, Largeton INC [email protected] Reply to: [email protected] JD :: Visa - USC/GC Candidate will demonstrate professionalism and leadership in representing HHSC Enterprise Telecom to customers and vendors. Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective. Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments. Provides support and guidance to team members, particularly for challenging and sensitive assignments. Assesses customer needs and makes configuration recommendations. Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base. Opens and/or manages vendor support tickets. Interacts closely with Project Management to deliver projects that are done on time and on budget. Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met. Updates Genesys Cloud configuration to reflect changes in system configuration. Conducts system set-up as required. Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution. Provides technical pre-sales engineering assistance as neededMinimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.YearsRequired/PreferredExperience8RequiredTelephony/VoIP experience with a focus on Contact Center applications8RequiredExperience with a focus on cloud based contact center applications CCaaS8RequiredExperience with Genesys CX Cloud installation, implementation and configuration8RequiredAdvanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.8RequiredArchitect Call flows, IVRs, skills, permissions, roles, data points, user, etc.8RequiredStrong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.8RequiredHands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).8RequiredStrong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security8RequiredAbility to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.8RequiredAbility to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.8RequiredEnsure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.8RequiredAbility to quickly adapt to changes in process, requirements, goals, and organizational change.8RequiredRequires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.8RequiredImproves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.8RequiredPrepares technical reports by collecting, analyzing, and summarizing information and trend.8RequiredProvides engineering support for large-scale 24x7 operational environment, including off-hours8RequiredAdvanced verbal and written communication skills.8RequiredEffective organizational, planning and time management skills.4PreferredWork with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)4PreferredStrong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly4PreferredAdvanced database and presentation software skills.4PreferredAdvanced research, analytical, and problem solving skills.4PreferredGenesys cloud certified Keywords: business intelligence information technology green card Cloud Solutions Architect in Austin TX || Local to TX || Govt Exp preferred [email protected] |
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| Fri Mar 29 03:20:00 UTC 2024 |