| ITSM Specialist (Service Now Developer) at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1262975&uid= Hi, Role -ITSM Specialist (Service Now Developer) Locations: Rancho Cucamonga, CA (Day 1 onsite) Type: C2C Job Description: -ITSM Specialist - Change, Problem and Release manager with 10+ years of experience. -Looking for someone who can handle the ITSM functions and who is independent, a proactive thinker, and preferably a local/reliable person specializing in Configuration Management, Business Service Mapping, CMDB, asset/software mgmt., and obviously Service Now. Technical Skills: -Leading the change management activities within a structured process framework, ensuring all changes are properly documented, managed, and communicated. -Designing the strategic approach to managing change and support operations that fall within the domain of change management. -Ensuring all changes are properly documented, managed, and communicated -Collaborating with change owners and subject matter experts (SMEs) to understand any associated downtime, risks, and potential impacts -Establishing effective governance and change control leveraging ITIL best practices -Organizing and chairing Change Advisory Board (CAB) meetings -Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed -Coordinating Post Change reviews with the change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes -Performing trend and performance analysis on Change Management, providing and tracking recommended improvements -Work with Engineering and Operations teams to plan and coordinate software releases -Own the release calendar including details on code freezes, deployments, and patch windows -Define deployment readiness criteria for each release and track adherence -Communicate release schedules, artifacts, and status to all stakeholders -Coordinate with development managers to ensure timely and accurate release notes -Conduct monthly release readiness review meetings and track progress across multiple teams -Identify and remediate complex deployment and scheduling conflicts across Engineering and Operations -Proactively identifies training opportunities to execute on the organizations overall goals -Meets or exceeds all Goals and Objectives and Service Level Targets -Work on-call hours that would include 24/7 coverage per the SOPs Process Skills: -Capable of analyzing requirements and test software as per project defined software process -Experience working in an Agile / Scrum environment preferred. Thanks & Regards., Ramkumar.R || Sr.Technical Recruiter Email: [email protected] Linkedin ID: https://www.linkedin.com/in/ramkumarjhen/ 4701 Patrick Henry Drive Building 16 Santa Clara CA 95054, USA. Not interested Keywords: rlang California Idaho ITSM Specialist (Service Now Developer) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1262975&uid= |
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| 04:04 AM 29-Mar-24 |