| IT Security Analyst (ONSITE)New York, NY - USC,GC, GCEAD,H4EAD & OPT at York, New York, USA |
| Email: [email protected] |
| From: Deepshikha Dixit, DRK America LLC [email protected] Reply to: [email protected] Hi, Hope you are doing great!! Please let me know your interest in the below role- Role IT Security Analyst 100% ONSITE New York, NY Where is the physical work office located: 330 5th Avenue NY, NY Skill Level: Senior USC,GC, GCEAD,H4EAD & OPT Interview : Web What type of software is typically used by the Agency: Windows desktop, MS Office 365 products, Visio, Project, Adobe Professional, WebEx, Teams, ITSM Service Now What type of hardware is typically used by the Agency: Laptops/desktop (Dell/HP), Cisco (phones and video conference devices), printers (various), Apple iPhones and iPads Job Description, Required Skills, & Experience :- Your candidates must meet the number of months requested for each skill . Resume and Skills Checklist are required for submission to our client. Provide a short description of the Position: Supports the ongoing operation of personal computing devices, applications, and network resources in the OMH NYC Field Office\\Commissioner's location; ensuring the standardized, efficient, and reliable operation of the office's PCs, network, file and print services, and video teleconferencing environment. Provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day to day trouble tickets to providing teleconference/video conference support to agency Executive staff. Provide a complete list of the day-to-day tasks to be performed by the Selected Candidate: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.) Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now Understand the ITS organization in order to work effectively with ITS Portfolio, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur. Understand user account and access environment to help triage and/or resolve access issues. Understand OMH and ITS Information Security Policies as well as OMH specific regulations regarding confidential data. Understand ITS procedures relative to user support, provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS related to its services Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance Provide basic 'how to' instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information. Collaborate with OMH onsite office staff as necessary to resolve agency office related support issues that fall under their purview. Respond to all incoming help calls as they are received. Provide technical assistance (person-to-person) to all users. Position MANDATORY Qualification: Position Job Title: IT Specialist Position Job Title Description: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Position Skill Level: Senior Position Skill Level Description: 60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education. List all the Position REQUESTED Qualifications: 78 Months - Technical Experience in end-user desktop troubleshooting and support. 78 Months - Technical Experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity. 72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now) 48 Months - Experience managing and prioritizing support calls 72 Months - Experience with Microsoft Suite of products as well as Desktop O/S 48 Months - Experience workings as a support manager in a IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff. 48 Months - Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators 72 Months - Experience supporting, troubleshooting, and operating videoteleconference equipment. 24 Months - Experience with internet-based teleconference software support (e,g, Webx, MS Teams, Zoom) Rsum Are there additional security requirements for the Authorized User: Yes If YES, include the additional security requirements: Mandatory ITS Security Agreements, HIPAA and Confidentiality and Non-Disclosure Agreement (CNDA) Will additional training potentially be required during the Engagement: Yes If YES, provide description of anticipated training: Candidate will attend all New York State/GOER and Agency mandated training programs, including Internal Controls, Prevention of Workplace Violence, Sexual Harassment Prevention, Information Security and In house sessions to acquaint the candidate with the applications he/she will be supporting. What type and/or manner, of knowledge transfer is requested during the Engagement: During the term of this assignment, knowledge transfer from the consultant to State employees will be mandated. The knowledge transfer plan will be a written plan with details determined by the state team lead in collaboration with the selected candidate according to the specific program needs. Is travel anticipated during the Engagement: No Thanks & Regards, Deepshikha Dixit | Lead HR DRK America LLC |Naperville, IL 60563 [email protected] Keywords: information technology hewlett packard green card microsoft Illinois New York IT Security Analyst (ONSITE)New York, NY - USC,GC, GCEAD,H4EAD & OPT [email protected] |
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| Fri Mar 29 05:02:00 UTC 2024 |