| Prod Support (DITREX) at Remote, Remote, USA |
| Email: [email protected] |
| Role : Prod Support (DITREX) Client: AT&T Location: Atlanta, GA Remote: No JD:- Must have B2B sterling integration experience. Monitoring and Alerting: Basic knowledge of monitoring tools such as Grafana, Azure Monitor, and Log Analytics, etc., with a focus on interpreting alerts and system health indicators. Incident Management: Ability to follow established incident management processes, including documenting incidents, escalating issues to Tier 2 support, and communicating with stakeholders. Networking Fundamentals: Basic understanding of networking concepts, such as TCP/IP, DNS, and firewalls, to assist in diagnosing connectivity issues. Security Awareness: Familiarity with general security concepts, including encryption, authentication, and authorization, as they relate to messaging services. Automation and Scripting: Basic knowledge of scripting languages, such as PowerShell or Python, to assist in automating simple tasks and interpreting existing scripts. Problem Solving and Troubleshooting: Entry-level analytical and problem-solving skills to diagnose and address common technical issues in messaging services, escalating complex issues to higher support tiers as needed. Communication and Collaboration: Good communication skills to interact effectively with customers, colleagues, and stakeholders during incident management and resolution. -- Warm Regards, Alex Technical Recruiter Mobile: 847-752-7287 [email protected] Linkedin ID :- linkedin.com/in/alex-ots-25522a263 -- Keywords: information technology Georgia Idaho Prod Support (DITREX) [email protected] |
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| Tue Apr 02 20:43:00 UTC 2024 |