| System Specialist ( mainly with ServiceNow Skill set for Tech support at Remote, Remote, USA |
| Email: [email protected] |
| From: Merugu Mahesh, Integrated Technology Strategies, Inc. [email protected] Reply to: [email protected] Hi this is Mahesh working with IT Strategies, we have the following requirement with one of our clients. Please find the below job details and kindly respond me back with your updated MS WORD version resume cover letter along with rate/salary and contact details NEED LOCALS Client is State of PA Dept of State Role is System Specialist ( mainly with ServiceNow Skill set for Tech support + work with Vendors) Interview is In person or Phone Onsite in Harrisburg Start and end dates: 04/15/24 to 06/30/24 Max sub is 3 No sub is 04/02/24 Short Description DOS- System Specialist SS2 A4 SC2 Complete Description Position Description: This position is responsible for providing high level desktop and end user support for the Department of State which consists of approximately200 users. This position supports the Daily operation of several bureaus within the DOS North Office Building to include application from each of the following Deputates Elections: Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology, Charities:Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration. In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational. Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when hands-on is required. List of Skills 1.Thorough knowledge and use of ServiceNow or understanding of asset management system 2.Expert knowledge and use of Windows OS and O365 Office products 3.Excellent customer service awareness and communication skills 4.Knowledge of hardware desktop, printer, scanner,video 5.Knowledge of software 6.Knowledge of imaging workstations using MDTand/or SCCM 7.Excellent troubleshooting and problem-solving skills 8.Ability to transport/lift boxes/equipment 9.Ability to work independently and as a member of a team 10.Knowledge of VPN setup, support and install 11.Able to resolve technical issues with users over the phone 12.Knowledge of active directory use and privileges 13.Knowledge of wireless workstation setup and support 14.Ability to think and act under pressure 15.Good organizational skills 16.Excellent etiquette and professionalism Sincerely, Merugu Mahesh [email protected] Integrated Technology Strategies, Inc. 1930 East Marlton Pike, Suite Q-48, Cherry Hill, NJ 08003. Direct :8563-- | Fax: 856-494-1333 www.itstrategiesinc.com Keywords: information technology microsoft New Jersey Pennsylvania System Specialist ( mainly with ServiceNow Skill set for Tech support [email protected] |
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| Tue Apr 02 22:32:00 UTC 2024 |