| PBX Technician at Rancho Cordova, California, USA |
| Email: [email protected] |
| From: Divakar Kumar, NSD International [email protected] Reply to: [email protected] Request Title: PBX Technician Desired Start Date: 3/4/2024 Duration: 12 Months, Hrs/Wk:40.00 Work Location: Rancho Cordova, CA (Onsite) Look for a strong PBX technician with NEC phone experience. The NEC Technician will provide onsite day-to-day support for the UCDH PBX Phone System. The support technician will be responsible for the following: Technical support and troubleshooting System and component installation Customer telephone adds, deletes, moves and changes Customer feature adds, deletes and changes Customer voicemail adds, deletes and changes Customer ACD adds, deletes and changes Design and implementation of contact center call flows Customer GNAV adds, deletes and changes Review MA4000 alarms daily and take appropriate action Equipment testing and troubleshooting System operational knowledge and user training Support call resolution Document customer telephony network infrastructure in Wirepath Managing user requests and incident management workflow in ServiceNow Provide periodic system backups and preventive maintenance Take ownership of project life cycle Create appropriate documentation, including project timelines, schedules, diagrams, etc. Participate in and oversee installation and implementation PBX and LENS audits NEC backup phone system RED phones NEC elevator phones Yellow emergency phones Follow up after installation to ensure smooth transition Understand voice analog, digital, and VoIP technologies Integration with Cisco CUCM, Unity Voice mail, SIP trunking -- -- Thanks & Regards.. Divakar SR. Technical Recruiter NSD International Keywords: California PBX Technician [email protected] |
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| Tue Apr 02 22:34:00 UTC 2024 |