| APPLICATIONS ARCHITECT 2 at Remote, Remote, USA |
| Email: [email protected] |
| From: Ramashankar, vyzeinc [email protected] Reply to: [email protected] Job Description - JOB TITLE: APPLICATIONS ARCHITECT 2 Duration: 4 MONTHS Location: HYBRID-TEXAS,AUSTIN Position will be 4 days remote with 1 day (Wednesdays) required to be onsite at the location listed above. Program will only allow candidates who are LOCAL ONLY. "NOTE - STATE,DEPARTMENT OR ANY GOVERNMENT CLIENT WORKING EXPERIENCE MANDATORY" PLEASE SUBMIT BEFORE OR 1990 BORN CANDIDATES MUST HAVE: (LOCAL TO TEXAS ONLY) II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 6 Required Experience within Telecommunication having worked on Contact Center Technologies. 6 Required Dialer optimization: deep knowledge of Inbound and Outbound (preview, power, progressive) call routing. 6 Required Routing logic experience, configuration of Queues and Skills and associated routing (Standard, Bullseye or Preferred Routing). 6 Required Real time troubleshooting IVR call flow, telephony, call quality, functionality and usability verification. 6 Required Day-to-day management and support including call routing, agent creation, IVR, phone queues and reporting. 4 Required Experience with Genesys Architecture and Integration of various / multiple channels into Genesys. 4 Required Provide subject matter expertise in Genesys PureCoud Contact Center and AppFoundry integrations. 4 Required Drive the decision-making processes for Call Center Design, Implementation and Support. 4 Required Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc. 4 Required Design, implementation, and support of Genesys Cloud solutions, including the migration of Genesys on-premises to cloud. 4 Required Genesys on prem to cloud migration experience required. 4 Required Integrate Genesys Cloud with other systems and applications. 4 Required Maintain and support Genesys Cloud solutions. 2 Preferred Work with business stakeholders to understand requirements and develop solutions. 2 Preferred Stay up to date on Genesys Cloud technologies and best practices. 2 Preferred Implement network security. 2 Preferred Conducting discovery sessions to understand the current process. Preparing design documents basis discovery outcome sand finalize the delivery scope. 2 Preferred Walkthrough of delivery scope to the development team and getting it implemented. 2 Preferred Conducting train, the trainers program. 2 Preferred Managing and helping the development team. 2 Preferred Preparing project plan, action trackers and ensure timelines are met. 2 Preferred Implement SBC solution. 2 Preferred Install, Configure, test SBC across regions. Rama Shankar Singh IT Recruiter Vyze Inc. E: [email protected] Keywords: information technology APPLICATIONS ARCHITECT 2 [email protected] |
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| Tue Apr 02 23:01:00 UTC 2024 |