| ServiceNow Customer Administrator at Remote, Remote, USA |
| Email: [email protected] |
| From: Dheeraj, webgeosolutions [email protected] Reply to: [email protected] Greetings from Web Geo Solutions, LLC. We have an exciting new job opportunity with our direct client, matching your skills. Please review the job description and respond with all the requested details if you are interested. Job Details JOB ID: NCDOT -ServiceNow Customer Administrator (733243) Client: NC - Last day to apply: 4/8 Initial Term: 12 Months+ Tentative start date: ASAP Interview mode : Webcam/In-Person Work location: Remote Job Description: ***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense. ***There will be times when this position will be required for on-site meetings in the Raleigh area, but most of the work will be remote. The candidate will need to reside in North Carolina, preferably within commuting distance to Raleigh. The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Responsibilities Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with: Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Web applications, networks, protocols and email (SMTP, POP3) Basic understanding of ITIL v3 methodologies Understanding of enterprise IT architecture Working knowledge of relational databases Experience with database manipulation via a programming language Experience in these areas is a plus: LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Web Services integrations. If you are interested, please reply with below details for further evaluation Please send all the requested below information for consideration Contact details (and employer details if C2C) Your full legal name (Must match with state issued ID or passport) Phone number Personal email id (this same id should be used to send E-RTR after submission) Desired hourly rate (above max advertised rate is not considered): W2: $ C2C: $ Work Status (H1B, EAD, GC, US Citizen), please attach a copy of work authorization: If H1B, who holds the visa (contact details, please include name, phone number and email) If selected, how soon would you be available to start Have you ever worked for this client If so, please provide team name, project name, reason for leaving and when the engagement ended. Upon selected, employment is subjected to 7-year national criminal background check. Will you be able to attend In-Person interview (Yes or No) Your current address Are you available to be on-site at clients location for the duration of the project Note: Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked (regular and overtime hours) by the engaged resource. Do you accept this requirement Upon selection, candidate must be able to provide three (3) references from prior engagements before a final decision is made. Do you accept this requirement LinkedIn profile URL Skill Matrix NCDOT -ServiceNow Customer Administrator (733243) Skill Required / Desired Amount in years Your actual Experience in years (Please fill all of them) Proven ServiceNow implementation experience Required 2 Web applications, networks, protocols and email (SMTP, POP3) Required 2 Basic understanding of ITIL v3 methodologies Required 2 Understanding of enterprise IT architecture Required 2 Working knowledge of relational databases Required 2 Experience with database manipulation via a programming language Required 2 Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) Required 2 Impeccable time-management and record keeping Required 5 The ability to take complex end-user requirements to code Required 5 A positive can-do attitude & willingness to learn Required 5 A strong personal commitment to quality service Required 5 The ability to work independently and with a team Required 5 LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. Highly desired 2 Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. Highly desired 2 Web Services integrations Highly desired 2 Excellent communication Required 5 Your resume in MS Word format, copy of any relevant certifications & copy of work authorization (H1B/GC/EAD). Please check the other positions that are currently open with several NC State agencies http://www.indeed.com/cmp/Web-Geo-Solutions,-LLC/jobs Keywords: information technology green card wtwo microsoft Idaho North Carolina ServiceNow Customer Administrator [email protected] |
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| Wed Apr 03 01:38:00 UTC 2024 |