Cloud Solutions Architect --- AUSTIN, TX 4 days remote with 1 day (Wednesdays) --- No H1B at Austin, Texas, USA
Email: [email protected]

Akhilesh Kushwaha,

Source Infotech

[email protected]

Reply to:   [email protected]


Hope you are doing good.

I have following requirement, please reply me back with profile along with rate expectation

Cloud Solutions Architect 3

Location: AUSTIN, TX  4 days remote with 1 day (Wednesdays)

Visa: No H1B


    Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.

    Opens and/or manages vendor support tickets.

    Interacts closely with Project Management to deliver projects that are done on time and on budget.

    Handles Project Management duties for select projects, including meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out-of-scope requests and change orders; Following up to ensure timelines and project requirements have been met.

    Updates Genesys Cloud configuration to reflect changes in system configuration.

    Conducts system set-up as required.

    Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.

    Provides technical pre-sales engineering assistance as needed.


Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years    Required/Preferred    Experience

8    Required    Telephony/VoIP experience with a focus on Contact Center applications

8    Required    Experience with a focus on cloud based contact center applications CCaaS

8    Required    Experience with Genesys CX Cloud installation, implementation and configuration

8    Required    Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.

8    Required    Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.

8    Required    Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.

8    Required    Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).

8    Required    Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security

8    Required    Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.

8    Required    Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.

8    Required    Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.

8    Required    Ability to quickly adapt to changes in process, requirements, goals, and organizational change.

8    Required    Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.

8    Required    Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.

8    Required    Prepares technical reports by collecting, analyzing, and summarizing information and trend.

8    Required    Provides engineering support for large-scale 24x7 operational environment, including off-hours

8    Required    Advanced verbal and written communication skills.

8    Required    Effective organizational, planning and time management skills.

4    Preferred    Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)

4    Preferred    Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly

4    Preferred    Advanced database and presentation software skills.

4    Preferred    Advanced research, analytical, and problem solving skills.

4    Preferred    Genesys cloud certified


Services are expected to start 05/15/2024 and are expected to be completed by 08/31/2024. Total estimated hours per Candidate shall not exceed 688 hours. High probability of extension (though Aug 2025 etc.)  This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

Thanks & Regards!                                                                                              

Akhilesh Kushwaha

Sr. IT Recruiter               

Source Infotech Inc.

3840 Park Avenue, Suite C-205, Edison, NJ-08820


609.934.3470 Ext. 130


[email protected]




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Cloud Solutions Architect --- AUSTIN, TX 4 days remote with 1 day (Wednesdays) --- No H1B
[email protected]
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04:03 AM 03-Apr-24

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Location: Austin, Texas