| Local to TX Only: Cloud solution Architect I Austin, Texas I 12 + Months at Austin, Texas, USA |
| Email: [email protected] |
| Position: Cloud solution Architect with Genesys Location: Austin, TX Duration: 12 + Months Rate: $75/hr c2c All Visa/Only Locals II. CANDIDATE SKILLS AND QUALIFICATIONS : Telephony/VoIP experience with a focus on Contact Center applications Experience with a focus on cloud based contact center applications CCaaS Experience with Genesys CX Cloud installation, implementation and configuration Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform. Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc. Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms. Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS). Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions. Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions. Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud. Ability to quickly adapt to changes in process, requirements, goals, and organizational change. Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff. Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures. Prepares technical reports by collecting, analyzing, and summarizing information and trend. Provides engineering support for large-scale 24x7 operational environment, including off-hours Advanced verbal and written communication skills. Effective organizational, planning and time management skills. Work with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.) Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly Advanced database and presentation software skills. Advanced research, analytical, and problem solving skills. Genesys cloud certified Thanks and Regards Vinod Kumar ST Global LLC Fax: 206-319-4579 [email protected] www.stglobaltech.com Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. -- Keywords: business intelligence information technology Texas Local to TX Only: Cloud solution Architect I Austin, Texas I 12 + Months [email protected] |
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| Thu Apr 04 00:33:00 UTC 2024 |