| IT Infrastructure Analyst - Remote - GC or USC at Remote, Remote, USA |
| Email: naresh@savi-tech.com |
|
https://jobs.nvoids.com/job_details.jsp?id=1277521&uid= From: naresh, savi tech naresh@savi-tech.com Reply to: naresh@savi-tech.com Hi team, IT Infrastructure Analyst/ Remote Essential Duties and Responsibilities Manage Major Incidents impacting our internal/external customers and Problem Management/Root Cause Analysis processes. Participate as a subject matter expert in the onboarding of new applications for ITSM Support Coordinate across various teams to ensure process alignment, tooling requirements definition, and governance practices are established. Understanding of DevOps/DevSecOps Lead Major Incident bridge calls, ensuring appropriate participation from resolution teams, sending stakeholder communications, and interacting with internal customers regularly. Participate in Process Governance and process documentation. Ensure alignment on all processes across North American and EU and APAC Understanding of and adherence to ITIL and ITSM Best Practices Ability to work on a 24x7x365 on-call rotation. Establish metrics and reporting to create visibility into all Major Incidents and progress of open Problems (PowerBI experience is preferred) Ability to work independently and manage multiple responsibilities simultaneously. 5+ years of supporting IT operations in a large-scale environment. 3+ years of Major Incident Management/leading Major Incident bridges 3+ years of Problem Management. Strong understanding of ITIL Framework, Incident, Problem, and Change Management Processes IT Project Management experience Above-average communication and interpersonal skills Able to work independently to identify improvement opportunities and drive them to completion. Strong communication, problem-solving, and analytical skills in high-pressure situations. Ability to clearly communicate verbally and in writing to business and senior leaders. Experience with ServiceNow Experience in Metrics/Reporting with ServiceNow and/or PowerBI. Keywords: information technology IT Infrastructure Analyst - Remote - GC or USC naresh@savi-tech.com https://jobs.nvoids.com/job_details.jsp?id=1277521&uid= |
| naresh@savi-tech.com View All |
| 12:34 AM 04-Apr-24 |