| 100% interview::ServiceNow Customer Administrator::F2F(NC) at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Sam, Vyze Inc [email protected] Reply to: [email protected] Job Description - JOB TITLE : ServiceNow Customer Administrator Location: Raleigh, NC (Remote) Duration: 12 months Visa: USC/GC LinkedIn, DL, and Visa is Must MUST HAVE: Looking for local candidates from Raleigh, NC- candidates with prior state experience strongly preferred. Must have ServiceNow HRSD/Workplace Service Delivery experience, ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. *This role is mostly remote; however, the selected candidate must be ready to come onsite for meetings and on his or her first day NOTES FOR RECRUITERS: Interview Process: Either Webcam Interview or In Person ServiceNow Technical Specialist for HRSD/Workplace Service Delivery - Candidates must reside in NC, within commuting distance to Raleigh. ***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day at own expense ITEMS REQUIRED AT THE TIME OF SUBMITTAL: Candidate must have proven ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Do you accept this requirement Candidate must have past work experience with ServiceNow in the areas of help desk, IT service management, asset management, network and systems management. Do you accept this requirement Responsibilities Perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. Manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues The ideal candidate will have: Proven implementation experience A background in the IT Infrastructure Library (ITIL) business process Working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. Required Skills: 2 Years - Proven ServiceNow implementation experience 2 Years - Web applications, networks, protocols and email (SMTP, POP3) 2 Years - Basic understanding of ITIL v3 methodologies 2 Years - Understanding of enterprise IT architecture 2 Years - Working knowledge of relational databases 2 Years - Experience with database manipulation via a programming language 2 Years - Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 5 Years - Impeccable time-management and record keeping 5 Years - The ability to take complex end-user requirements to code 5 Years - A positive can-do attitude & willingness to learn 5 Years - A strong personal commitment to quality service 5 Years - The ability to work independently and with a team 5 Years - Excellent communication Desired Skills: 2 Years - LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2 Years - Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. 2 Years - Web Services integrations Keywords: information technology green card North Carolina 100% interview::ServiceNow Customer Administrator::F2F(NC) [email protected] |
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| Thu Apr 04 06:26:00 UTC 2024 |