| Urgent Requirement for at Command Center Administrator at Remote at Center, Colorado, USA |
| Email: [email protected] |
| From: Avinash Kumar, ZealHire Inc [email protected] Reply to: [email protected] Hi , Hope you are doing well. Please go through the following requirements and let me know your interest. Position: Command Center Administrator Location: Remote Duration: Long-Term Contract Visa Status: Only USC/GC Job Description: USC/GC need LinkedIn EST/CST candidates SKILL MATRIX(required from candidates) service desk, level 1 - 1.5 diagnostics, triage, ITIL, incident mgmt Description: Notes from Quality Call with manager 3/27/24: Need two people Need to have experience with service desk/help desk Currently using Service Now Specific technologies needed No; people can be trained Shifts: 10:30pm 7am Schedule on rotating basis for every quarter Will include changing every month At end of month, some people will work straight 6 days but then have 3 days off Tues sat Fri Tues Sun Thurs Can work 100% remotely Updated JD 3/29/24: Responsibilities: Experienced with handling Major Incident Management Process and service desk support. This position is responsible for monitoring multiple infrastructure, application components, diagnostics, escalation of operational issues including triage, information gathering for support resources and establishment of communications. This includes hardware, operating systems, applications, will leverage industry standard tools, Information Technology Service Management based methodologies (ITIL) to identify solutions to technology-related issues. Works under direct supervision of the shift lead to perform analyst duties in a data center environment. Duties include supporting operations, network services, application development and system support. Supporting these groups will require coordination between the groups from a technical standpoint including triage, prioritizing, problem resolution and escalating issues as necessary. Command Center Administrator for 3rd shift Experience Level 5-10 years Skills & Job Responsibilities: This position is responsible for monitoring multiple infrastructure and application components and Level 1-1.5 diagnostics and escalation of operational issues including triage and information gathering for support resources and establishment of communications. This includes hardware, operating systems and applications and will leverage industry standard tools and Information Technology Service Management based methodologies (ITIL) to identify solutions to technology-related issues. Incident Management and Service Desk experience. Keywords: golang green card Urgent Requirement for at Command Center Administrator at Remote [email protected] |
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| Thu Apr 04 18:23:00 UTC 2024 |