| Immediate Interview: Amazon Connect Platform with IVR Experience- Remote Role at Remote, Remote, USA |
| Email: [email protected] |
| From: Bala, Millennium Infotech [email protected] Reply to: [email protected] Hi Professionals, Hope you are doing well. Kindly find the below job description for the role of AWS Connect with IVR Experience and AWS Connect and configuration and implementation of the Amazon Connect Platform. Job Title: AWS Engineer Job Location: Remote Role Job Duration: 12 Months . Experience and Skills Required 4+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform. Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Salesforce. Experience with virtual network design, delivery and troubleshooting in AWS. Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc. Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat Experience with process flow documentation creation. Strong interpersonal, verbal, and written communication skills. Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment. Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar. Experience with automated testing and quality monitoring tools that interface with Amazon Connect. Familiarity with Amazon Connect, Salesforce, and Mulesoft, Strong understanding of version control systems, build and deployment processes, and release automation tools. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams. Analytical and problem-solving abilities to identify and address release-related challenges. Familiarity with agile methodologies and project management practices. Knowledge of DevOps principles and practices. Participate in overall project implementation utilizing best practices in strategic planning, Information and logistics management Manage/mitigate risks and issues and take corrective action Develop, maintain, and update business and functional requirements Align the deliverables to the DTE project plan and the desired outcome Create and maintain project documentation Excellent analytical and communication skills required to effectively work in the field of applications development and maintenance. Excellent at Understanding Integration Technologies and Domains and work flows. Keywords: sthree Immediate Interview: Amazon Connect Platform with IVR Experience- Remote Role [email protected] |
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| Fri Apr 05 18:59:00 UTC 2024 |