| ServiceNow Customer Administrator - video then face2face interview - Raleigh, NC(Hybrid)Local - USC,GC, GCEAD,H4EAD & OPT at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Deepshikha Dixit, DRK America LLC [email protected] Reply to: [email protected] Hi, Hope you are doing great!! Please let me know your interest in the below role- ServiceNow Customer Administrator Raleigh, NC ( Mostly Remote, must be ready to come onsite for meetings and on the first day, LOCAL or within 45 minutes drive) 9-Months Contract Visa: USC,GC, GCEAD,H4EAD & OPT Video and In-Person interview The candidate must come in to pick up his or her equipment on the first day at own expense Candidates with prior state experience strongly preferred. Must have ServiceNow HRSD/Workplace Service Delivery experience, ServiceNow implementation experience, a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Responsibilities Perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. Manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application. Personalize and create forms and fields Create new applications, modules, and tables Activate a plug-in Build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Create and track Service Catalog requests, and items with variables Create, monitor, modify, and publish Service Catalog workflows with approvals Follow the notification process back to the Business Rule Import data into the instance Create and use update sets to facilitate moving customizations between your instances Search, populate, and customize the Knowledge Base Create an Access Control Rule (ACL) Create global controls for attachments and cookies Custom scripting Build third party software integrations Answering "how to" technical and application configuration questions Aiding in translating business requirements into technical requirements Facilitating roll out of new applications and modules Manage the ServiceNow system upgrades that occur three times per year Assisting in troubleshooting patch / release management issues The ideal candidate will have: Proven implementation experience A background in the IT Infrastructure Library (ITIL) business process Working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. Required Skills: 2 Years - Proven ServiceNow implementation experience 2 Years - Web applications, networks, protocols and email (SMTP, POP3) 2 Years - Basic understanding of ITIL v3 methodologies 2 Years - Understanding of enterprise IT architecture 2 Years - Working knowledge of relational databases 2 Years - Experience with database manipulation via a programming language 2 Years - Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 5 Years - Impeccable time-management and record keeping 5 Years - The ability to take complex end-user requirements to code 5 Years - A positive can-do attitude & willingness to learn 5 Years - A strong personal commitment to quality service 5 Years - The ability to work independently and with a team 5 Years - Excellent communication Desired Skills: 2 Years - LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2 Years - Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. 2 Years - Web Services integrations Skills Matrix Skill Years Used Last Used 2 Years - Proven ServiceNow implementation experience 2 Years - Web applications, networks, protocols and email (SMTP, POP3) 2 Years - Basic understanding of ITIL v3 methodologies 2 Years - Understanding of enterprise IT architecture 2 Years - Working knowledge of relational databases 2 Years - Experience with database manipulation via a programming language 2 Years - Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) 5 Years - Impeccable time-management and record keeping 5 Years - The ability to take complex end-user requirements to code 5 Years - A positive can-do attitude & willingness to learn 5 Years - A strong personal commitment to quality service 5 Years - The ability to work independently and with a team 5 Years - Excellent communication 2 Years - LDAP directories, such as: Active Directory, eDirectory, OpenLDAP. 2 Years - Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. 2 Years - Web Services integrations Thanks & Regards, Deepshikha Dixit | Lead HR DRK America LLC |Naperville, IL 60563 [email protected] Keywords: information technology green card Illinois North Carolina ServiceNow Customer Administrator - video then face2face interview - Raleigh, NC(Hybrid)Local - USC,GC, GCEAD,H4EAD & OPT [email protected] |
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| Fri Apr 05 23:13:00 UTC 2024 |