| Service Delivery Manager at Remote, Remote, USA |
| Email: [email protected] |
| From: Vineeth, Incorporan INC. [email protected] Reply to: [email protected] Job Title: Service Delivery Manager Locations: Boston, MA (Onsite) Duration: 12+ Months Job Description: Participates in the Program roadmap, rollouts, strategic discussions with internal and customer stakeholders (as and when needed) Alignment with Program Director/Business Relationship Managers. Maintain overall Program-level view with the current state/progress and achievements. E-Commerce background will be an advantage. Review delivery accomplishments. Budgeting preparation and controlling. Enable additional support from other HCL COE/Practices. Track work progress and maintain relationships with other Partners/Vendors/Suppliers. Oversee Delivery Quality and Customer Escalations. Experience of managing large scale digital programs (25+ Team members) Ability to comprehend key digital technologies like Cloud, DevOps and e-Commerce. Strong experience in Retail Domain. Build and maintain the right team to deliver the program/track. Identify and discuss any observed concerns with Scrum Master (SM)/Product Owner (PO) to assist the team in achieving successful delivery of iteration/PI objectives. Ensure compliance and reporting as defined for the track (in the long term it will come out of JIRA). Raise queries with respective SMS if issues are found. Advance view of potential risks/escalations and work with SM/PO on Root Cause Analysis, define corrective action and/or remediation/mitigation as appropriate. Experience in organizational initiatives. Value Creation/OCM/CSAT. Identify learning needs to upskill the team's capabilities. Management of service delivery performance and compliance through agreed metrics and Service levels Commercially astute with strong negotiation and management skills to deliver supplier performance. Ability to communicate effectively across a complex and diverse group of stakeholders. Deep and practical ITILv3 knowledge and experience. Ability and flexibility to work in a virtual environment across multiple time zones. Flexibility to work non-standard hours in supporting global production system s. -- Thanks & Regards, Vineeth Akula Recruitment Lead Phone: 609-308-3027 E-mail: [email protected] www.incorporaninc.com Linkedin: https://www.linkedin.com/in/vineeth-akula-47820b163/ Keywords: information technology purchase order Massachusetts Service Delivery Manager [email protected] |
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| Tue Apr 09 00:33:00 UTC 2024 |