| Cloud Infrastructure & Operations Analyst\\PM at Remote, Remote, USA |
| Email: [email protected] |
| From: Ramashankar, vyzeinc [email protected] Reply to: [email protected] Job Description - Job Title: Cloud Infrastructure & Operations Analyst/PM Location: Remote-North America Duration: 6 Months Essential Duties and Responsibilities Manage Major Incidents impacting our internal/external customers and Problem Management/Root Cause Analysis processes. Participate as a subject matter expert in the onboarding of new applications for ITSM Support Coordinate across various teams to ensure process alignment, tooling requirements definition, and governance practices are established. Understanding of DevOps/DevSecOps Lead Major Incident bridge calls, ensuring appropriate participation from resolution teams, sending stakeholder communications, and interacting with internal customers regularly. Participate in Process Governance and process documentation. Ensure alignment on all processes across North American and EU and APAC Understanding of and adherence to ITIL and ITSM Best Practices Ability to work on a 24x7x365 on-call rotation. Establish metrics and reporting to create visibility into all Major Incidents and progress of open Problems (PowerBI experience is preferred) Ability to work independently and manage multiple responsibilities simultaneously. Provide SME-level expertise/insight to all Infrastructure-related Major Incidents. This requires a broad infrastructure background, ability to identify systemic and/or potentially wide-spread issues, the ability to communicate with Senior IT leadership and translate technical terminology in laymens terms. Key Requirements Bachelor's Degree or equivalent relevant experience Azure/AWS Certifications In-depth ITSM background experience In-depth infrastructure experience Strong Cloud Infrastructure background In-depth conceptual and practical knowledge related to IT Infrastructure & Operations Demonstrated analytical and problem-solving skills with strong attention to detail. Ability to drive projects forward with limited oversight. Experience supporting IT operations in a large-scale environment. Major Incident Management/leading Major Incident bridges experience Problem Management experience Strong understanding of ITIL Framework, Incident, Problem, and Change Management Processes IT Project Management experience Above average communication and interpersonal skills Able to work independently to identify improvement opportunities and drive them to completion. Strong communication, problem solving, and analytical skills in high pressure situations. Ability to clearly communicate verbally and in writing to business and senior leaders. Experience with ServiceNow Experience in Metrics/Reporting with ServiceNow and/or PowerBI Rama Shankar Singh IT Recruiter Vyze Inc. E: [email protected] Keywords: information technology Cloud Infrastructure & Operations Analyst\\PM [email protected] |
| [email protected] View all |
| Tue Apr 09 01:47:00 UTC 2024 |