| PBX Technician (Private Branch Exchange) Onsite role in CA No H1B at Rancho Cordova, California, USA |
| Email: [email protected] |
| From: ayush, istaff [email protected] Reply to: [email protected] Hi Hope so you are doing Good!!! Please find the Job Description. If you feel comfortable yourself then send me your updated resume or call me back on 575-236-4255. Client: NTT Data America No Visa Restriction PBX Technician (Private Branch Exchange) Location: Rancho Cordova, CA 95670 (Onsite) Length: 12 months Start: ASAP Interview: Video Overview: The NEC Technician will provide onsite day-to-day support for the UCDH PBX Phone System. The support technician will be responsible for the following: Technical support and troubleshooting System and component installation Customer telephone adds, deletes, moves and changes Customer feature adds, deletes and changes Customer voicemail adds, deletes and changes Customer ACD adds, deletes and changes Design and implementation of contact center call flows Customer GNAV adds, deletes and changes Review MA4000 alarms daily and take appropriate action Equipment testing and troubleshooting System operational knowledge and user training Support call resolution Document customer telephony network infrastructure in Wirepath Managing user requests and incident management workflow in ServiceNow Provide periodic system backups and preventive maintenance Take ownership of project life cycle Create appropriate documentation, including project timelines, schedules, diagrams, etc. Participate in and oversee installation and implementation PBX and LENS audits NEC backup phone system RED phones NEC elevator phones Yellow emergency phones Follow up after installation to ensure smooth transition Understand voice analog, digital, and VoIP technologies Integration with Cisco CUCM, Unity Voice mail, SIP trunking. Requirements: 3+ years working experience on All Levels of PBX / VM / CAS Systems Including Installations Experience of PBX Equipment including NEC Must have excellent written, verbal, and interpersonal skills in interfacing with all departments Previous customer service experience, with a portion of this time supporting telephony (phone systems) , networks and/or services 1-2 or more years in a customer service position Working in a Call Center Environment experience a bonus Ayush Kumar | IstaffX LLC. Technical Recruiting Lead , Email: [email protected] Phone: 575-236-4255 Website - https://istaffx.com/ Keywords: California PBX Technician (Private Branch Exchange) Onsite role in CA No H1B [email protected] |
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| Tue Apr 09 19:57:00 UTC 2024 |