| TWK_2181 Product Support Analyst position with State of Texas | Remote in Texas state | Local to Texas profiles only at Remote, Remote, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before 16 APR, 2024 @ 3 PM CT Requirement details: Internal job ID:TWK_2181Product Support Analyst State of Texas Austin, TX 78751 #Remote in Texas State Any Public Sector (State / Federal / Local Govt.) Client Experience profiles preferred Local to Texas profiles only Candidates must be within the State of Texas. Out of State candidates will not be considered. Exp: 12+ Yearsmust Level Description 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Job DescriptionEvaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product Additional job details and special considerations Acts as the technical team lead for the Client IT Service Desk as a Service, supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems. Monitors performance of vendor-provided staff and/or vendor-managed services; collects data to analyze performance against service level agreements; enforces guidelines, procedures, and policies; participates in bringing new programs into the Service Desk as a Service structure; assigns work to others and monitors its quality and completeness. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment SKILLS AND QUALIFICATIONS Years Required Experience 8 Required Leadership of a help desk / service desk 2 Required Experience developing process / training documentation 2 Required Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. 2 Preferred Experience gathering and analyzing performance metrics 2 Preferred Ability to guide knowledge transfer as staff roll off and on the service desk -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology Connecticut Idaho Texas TWK_2181 Product Support Analyst position with State of Texas | Remote in Texas state | Local to Texas profiles only [email protected] |
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| Tue Apr 09 21:10:00 UTC 2024 |