| ServiceNow BA Location: Richmond, VA at Richmond, Virginia, USA |
| Email: [email protected] |
| Role: ServiceNow BA Location: Richmond, VA Skill ITSM ITFM Asset Management PPM Contract Management Risk Management Created Dashboard,Create forms, Views Configurations Responsibilities Utilize your minimum of 5 years of experience as an ITSM Business Analyst to analyze and understand client requirements, translating them into effective technical solutions. Leverage your minimum of 3 years of experience working as an ITSM Business Analyst on the ServiceNow platform to design, configure, and implement ServiceNow solutions that align with clients' needs. Collaborate closely with implementation partners to facilitate seamless ServiceNow migrations, utilizing your expertise gained from a minimum of 3 years of experience in this role. Apply your understanding of Incident, Problem, Change, Configuration, Knowledge, and Request Management processes to develop and improve IT service workflows and procedures. Use your experience in test plan creation and execution, including automated test scripts, to ensure the quality and reliability of implemented solutions. Employ your knowledge of Agile/Scrum methodologies and tools like Jira to contribute to the implementation process and maintain project visibility. Leverage your familiarity with the System Development Life Cycle (SDLC) processes to assist in client requirement analysis and system design, ensuring that solutions meet business goals. Design and implement IT process workflows, procedures, and technical standards that align with industry best practices and regulatory requirements. Apply your solid understanding of service management principles to support the development and enhancement of IT services. Qualifications Minimum of 5 years of experience as an ITSM Business Analyst, showcasing a deep understanding of IT service management principles and practices. Minimum of 3 years of hands-on experience working with the ServiceNow platform as an ITSM Business Analyst, including design, configuration, and implementation. A minimum of 3 years of experience working as an implementation partner, assisting organizations in ServiceNow migrations and deployments. Proficiency in Incident, Problem, Change, Configuration, Knowledge, and Request Management processes. Experience in creating and executing test plans, including the use of automated test scripts. Familiarity with Agile/Scrum methodologies and tools such as Jira. Strong knowledge of the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design. Ability to design and implement IT process workflows, procedures, and technical standards. Solid understanding of service management principles and their application to IT services. Skills: problem management,incident management,sdlc,service management,servicenow,itsm business analyst,agile/scrum,request management,change management,jira,configuration management,knowledge management,itsm,businees analyst Thanks & Regards, Steve Lead Talent Acquisition : [email protected] EXT: 13800 Cooper mine Road, Ste#103, Herndon VA 20171, USA. Note: Due to the High Volume of calls, Email is the best way to reach me The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future. -- Keywords: business analyst information technology Virginia ServiceNow BA Location: Richmond, VA [email protected] |
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| Wed Apr 10 23:46:00 UTC 2024 |