| : Role: Salesforce Developer with Omni-Channel Experience || Location: 100% Remote || Visa: NO H1B at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Hope you are doing great! Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate. Role: Salesforce Developer with Omni-Channel Experience Location: 100% Remote Visa: NO H1B Duration: Long Term Below is the JD Some stuff you need: 6 - 8 years of Salesforce Service Cloud experience 5+ years of hands-on Salesforce Omni-Channel experience 6 - 8 years using Salesforce application integration experience using Salesforce API, webservices and 3rd party tool APIs Working knowledge of customer service, customer support and customer experience processes Deep technical understanding of applications and business processes, product architecture and integrations Understanding of cross application dependencies and workflows Hands-on experience integrating customer support platforms with other partner/vendor, customer experience and chatbot solutions such as Medallia, ADA, using APIs and asynchronous integration methods Experience in exchanging data with applications using XML, XLS/CSV/TXT. flat files and delimited files Professional fluency in English, both written and verbal (required) Partner with business teams, engineering teams and vendors to analyze future areas for automation and develop implementation plans Provide production support for the CS/CX business users Drive business-user/customer-centric communications to effectively communicate with related teams and influence decisions with customers Be responsible for supporting and configuration of a single application / module Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation Drive business-user / customer-centric communications to effectively communicate with related teams and influence decisions with customers and senior leadership Work with vendor support for escalations Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues Track key application metrics, drive insights to measure results against goals Provide inputs to the roadmap, suggest features for applications, work with vendors and engineering to implement Analyze application issues, addressing configuration, implementation, and function or process failures Prioritize independently using predefined criteria, deliver a set of tasks or a small / medium project Partner with data team to determine how topic trends can be used for wider organizational insights Effectively use internal project management tools such as Tasks, Asana Proactively reach out for help when blocked on assigned tasks Write complex queries and perform data analysis using appropriate application tools Understand functional area data models Manage and Maintain documentation of SOP's We want someone who has: Customer interaction skills Excellent written and verbal communication skills Managing support work independently with occasional support from additional AMs. Strong technical skills and exceptional organizational skills A collaborative utility player mentality (low ego) Creative problem-solving abilities A proactive sense of curiosity Flexibility to be an on-call support person, and flexibility to stretch during holiday season. Thanks And Regards Khokan Kaviraj Email: [email protected] Hangout: [email protected] Linked In: https://www.linkedin.com/in/khokan-kaviraj-582655166/ Accroid Inc. 1007 Orange ST 4th FL 1651 Wilmington, DE 19801 -- Keywords: information technology Delaware Florida : Role: Salesforce Developer with Omni-Channel Experience || Location: 100% Remote || Visa: NO H1B [email protected] |
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| Thu Apr 11 00:25:00 UTC 2024 |