TWK_2182 CRM Business Analyst position with state of Texas | Remote in Texas state | Min 4 years of state client experience must at Remote, Remote, USA |
Email: [email protected] |
Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before 19 APR, 2024 @ 3 PM CT Requirement details: Internal job ID:TWK_2182CRM Business AnalystState of Texas Remote in Texas state. Local to Texas profiles only Any Public Sector (State / Federal / Local Govt.) Client Experienced must Exp: 12+ Years must Skills looking for: 4years Experience working in state government 4years Experience with Customer Relationship Management (CRM) systems 4years Experience with call center technologies 4years Experience with chatbots 4years Experience with reverse engineering legacy applications to accelerate system redesign and modernization efforts Job Description/Functions What to Include (REQUIRED): A brief description of the context: Explain the business scenario or problem that the process map addresses, and steps used to standardize the creation of the documentation. The process map: This can be a document or graphic representation of a business process you have analyzed or optimized. Please ensure any sensitive or proprietary information is redacted or anonymized. A summary of the impact: Describe any improvements, efficiencies, or outcomes achieved as a result of your analysis or optimization. Submission Guidelines: Please include this example as a separate document in your application materials. Ensure the file is in a commonly accessible format (e.g., PDF, DOCX, PPTX). If your example is part of a larger project or collaborative effort, clearly indicate your specific contributions. Primary Responsibilities: Coordinates and leads meetings to understand and document business operations, systems, and user needs, ensuring a comprehensive analysis of requirements for technology solutions that enhance business value. This includes developing and mapping business processes in line with industry standards and advising on solutions to fulfill project goals. Assists in defining functional and technical requirements for new solutions, focusing on software that addresses business problems, adheres to quality standards, and integrates seamlessly with existing systems. This involves writing detailed documentation, including technical specifications for both internal and third-party application development, and supporting the software implementation phases to ensure successful deployment. Acts as a liaison between IT and business stakeholders to grasp the organization's structure, policies, and operations, aiming to align technology solutions with business strategies. This role includes performing systems analysis to support project needs, such as the creation of business process maps and system architecture diagrams. Reviews, analyzes, evaluates, and develops test cases and scenarios based on business and system requirements to ensure traceability and participates in or designs quality assurance test plans. This responsibility extends to coordinating user acceptance testing and working in cooperation with the project team to identify and document software defects, coordinating defect solutions with the projects Technical Lead. Demonstrates the ability to work independently with minimal supervision and meet tight deadlines in a highly collaborative environment. SKILLS AND QUALIFICATIONS Worker should be qualified to serve as a Business Analyst, Level 2 or Level 3 Minimum Requirements: Years Skills/Experience 4-8 Experience in planning, leading, gathering and analyzing business and functional requirements in cooperation with business and technical groups 4-8 Experience developing business process maps and performing fit-gap analyses 4-8 Experience solving complex problems and troubleshooting software systems 4-8 Experience simultaneously collecting requirements across multiple program areas that have varying business needs 4-8 Experience gathering, documenting, and capturing design requirements 4-8 Experience facilitating workshops, meetings and collaborative work sessions with cross-functional teams in a remote environment 4-8 Ability to build relationships and develop rapport with customers 4-8 Ability to listen effectively and uncover information that may not be explicitly stated 4-8 Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non-technical users in a way they can easily understand 4-8 Experience preparing and executing test plans, leading and assisting team members in performing and completing test activities, and documenting/communicating testing results 4-8 Experience implementing and testing interfaces that exchange data with large, complex legacy systems 4-8 Experience in assisting with development of plans and work artifacts in support of the project management life cycle 4-8 Experience with Software Development Life Cycle (SDLC) management software such as HP Application Lifecycle Management (ALM) or Atlassian 4-8 Skilled in the use Microsoft Office, Excel, Visio, PowerPoint, and SharePoint Preferred: Years Skills/Experience 4 Experience with Customer Relationship Management (CRM) systems 4 Experience with call center technologies 4 Experience with chatbots 4 Experience with reverse engineering legacy applications to accelerate system redesign and modernization efforts 4 Experience working in state government -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology hewlett packard Connecticut Idaho TWK_2182 CRM Business Analyst position with state of Texas | Remote in Texas state | Min 4 years of state client experience must [email protected] |
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Fri Apr 12 00:49:00 UTC 2024 |