| Urgent Position || Product Support Analyst @ TX(Onsite) Candidate must be local to Texas at Austin, Texas, USA |
| Email: [email protected] |
| Direct client position Position: Product Support Analyst Location: Austin, TX (Onsite) Duration: 3 Months Agency: Health and Human Services Commission Client: State of Texas Candidate must be local to Texas Job Description Level Description 8 or more years of experience , relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Years of Required Experience 8 years of Required Experience in Leadership of a help desk / service desk 2 years of Required Experience in developing process / training documentation 2 years of Required Experience in researching and resolving escalated problems, including the most complex and/or critical customer issues . Years of Preferred Experience 2 years of Preferred Experience in gathering and analyzing performance metrics 2 years of Preferred Ability to guide knowledge transfer as staff roll off and on the service desk Responsibilities: Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; Report on product and service problems; and guide customers on product features, product selection and configuration and implementation. Thanks, PRATIIK DESHMUUKH TECHNICAL RECRUITER Mail: [email protected], www.technixonline.com Direct: 480-389-2903 Phoenix, AZ, 85050 Technix LLC | Phoenix, AZ , phoenix, AZ 85050 Update Profile | Constant Contact Data Notice Sent by [email protected] powered by Try email marketing for free today! Keywords: Arizona Texas Urgent Position || Product Support Analyst @ TX(Onsite) Candidate must be local to Texas [email protected] |
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| Fri Apr 12 19:07:00 UTC 2024 |