| Urgent Demand || Genesys L3 Consultant || Quincy, MA at Quincy, Massachusetts, USA |
| Email: [email protected] |
| Hi Hope to do well My name is Ankit Kumar, a Lead Technical Recruiter with CBL Solutions. We are looking for a suitable candidate for the position, I came across your resume and found this a perfect fit for this role. I would appreciate it if you can provide the best time and number to reach you to discuss this further Title : Genesys L3 Consultant Location : Quincy MA No of Openings : 1 Contract Job Description : L3 should have overall 8+ years of experience in Genesys Contact Centre. Extensive experience in troubleshooting of Genesys Cloud CX platform, break fix and Incident management. Designs, develops, and implement Contact Center IVR applications and migrate Cisco UCCX contact center applications to Genesys Cloud CX platform. Good understanding and hands on SBCs (Cisco Cube / Oracle) Responsible for configuration of all service requests, development of new flows, data integrations ( Service Now, Salesforceetc.) , and technical documentation including designs and handoff materials, Capacity, and queue management. Development experience of new features in IVR/Routing Work with Product Owners, business analyst to develop technical solutions. Responsible for development, tests/debug programs, and maintains/supports deployed interfaces. Implementation of API / Web Service integrations and experience in Rest, Soap, JSON. Responsible for development, tests/debug call flows, and maintains/supports deployed projects. Responsible for maintaining run books, Knowledge Bank, and documentations for projects. Experience in reporting and analytics of Genesys Cloud contact center platforms. At least 3 + years of development experience in Genesys Cloud CX platform. Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world. Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain. Certifications Genesys Cloud Admin (recommended) Genesys Cloud Architect (recommended) Genesys Cloud Scripting (recommended) Genesys Cloud Developer ( Added advantage) Additional Preferred: Understanding Cisco UCCX Call Flows Migration experience to On-Prem to Cloud Contact Center Hands on Conversational IVR , Chat bat Understanding of Generative AI Ankit Kumar Team Lead [email protected] https://www.linkedin.com/in/ankit-kumar-6300111a1/ Cerebral Technologies, Inc (D.B.A CBLSolutions) | http://cblsolutions.com/ 400 E Royal Lane, Ste 235, Irving, TX -75039 -- Keywords: artificial intelligence information technology Massachusetts Texas Urgent Demand || Genesys L3 Consultant || Quincy, MA [email protected] |
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| Fri Apr 12 23:31:00 UTC 2024 |