| IT Support Engineer || Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Ambika, Technosphere Inc. [email protected] Reply to: [email protected] Job Description JD : Skills Required: Years of Experience Required: 8-10 overall years of experience in the field. Degrees or certifications required: Degree is not required to be eligible for this role. However a public certification is a strong nice to have. Disqualifiers: Candidates with mismatched skillsets will not be eligible for the role. Best vs. Average: The ideal resume would contain Demonstrated experience in one or more of these areas: Dynamics 365 CE Modules: In-depth understanding of Dynamics 365 CE modules such as Sales, Marketing, Customer Service, Field Service, and their functionalities. Proven with Public Certifications Configuration and Customization: Ability to configure and customize Dynamics 365 CE entities, forms, views, workflows, business rules, and processes to meet specific business requirements. Data Management: Proficiency in managing customer data, data migration, data cleansing, and ensuring data integrity within Dynamics 365 CE using tools like Data Import Wizard and Data Loader. Business Process Automation: Expertise in automating business processes using workflows, business rules, flows, and automation tools available within Dynamics 365 CE. Security and Access Control: Implementing security measures, defining user roles, permissions, and ensuring data security compliance within Dynamics 365 CE. Customer Journey Management: Understanding and configuring customer journeys, marketing automation, and lead nurturing processes within Dynamics 365 CE Marketing. Service Management: Proficiency in managing customer support processes, cases, service agreements, entitlements, and knowledge base within Dynamics 365 CE Customer Service. Sales Process Optimization: Skills in optimizing sales processes, managing leads, opportunities, quotes, orders, and forecasting within Dynamics 365 CE Sales. Power Apps (Model Driven App) understanding Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Top 3 Hard Skills Required: 1. Minimum 2+ years experience with CRM systems like Dynamics, Sales Force, PeopleSoft, Oracle Cloud. 2. Minimum 2+ years experience with excellent Communication Skills: verbal, listening and written. 3. Minimum 2+ years experience with research, Problem Solving, Critical Thinking and Troubleshooting Skills - Thinking logically and demonstrating use of available resources. Keywords: container edition IT Support Engineer || Remote [email protected] |
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| Mon Apr 15 21:59:00 UTC 2024 |