| Technical Support Analyst 4 @ VA -Need locals at Remote, Remote, USA |
| Email: [email protected] |
| Hello , Hope you doing great. Please go through the JD and send resumes to [email protected] Technical Support Analyst 4 1401 East Broad, Richmond VA 23219 In Person Only Hybrid *local candidates strongly preferred *ALL interviews conducted ONSITE, NO exceptions *FIRST 90 DAYS ONSITE, NO exceptions *engagement to be extended beyond 6/30/24, probably for 6-12+ months seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA. This position will renew on July 1, 2024 with options for renewal at the end of each fiscal year moving forward. The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high-priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results. The candidate will also have experience or be proficient in the following areas: - Request, Order, and Inventory Management The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system. - Provisioning and Customer Service Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support. - Bill Analysis and Review Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate. - VOIP Admin Support Experience administering a VOIP environment (provisioning devices, services, ordering, etc.) The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis. Skill Years Used Last Used Procurement and Inventory Management Required 2 Years Customer Service and Support of Android/IOS Mobile Devices Required 3 Years Data Analysis (i.e. - Financial billing and reconciliation Highly desired 3 Years VMWare Workspace One Mobile Device Management Nice to have 1 Years Vendor relationship management (Verizon, AT&T, etc.) Highly desired 2 Years Question 2 Please list candidate's email address. Question 3 In what city and state does your candidate PERMANENTLY reside Question 4 Is the candidate available to interview ONSITE in Richmond, VA, if requested This is REQUIRED. Question 5 Is the candidate available to work ONSITE in Richmond, VA 5 days/wk for the first 90 days This is REQUIRED. Question 6 How soon after an offer can your candidate start S. LEELA MADHURI US IT RECRUITER Tel: 703-831-8282 Ext. 2518 Email: [email protected] linkedin.com/in/leela-madhuri-10ab66258 -- Keywords: information technology golang Virginia Technical Support Analyst 4 @ VA -Need locals [email protected] |
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| Tue Apr 16 18:56:00 UTC 2024 |