| Urgent Hiring || Genesys L3 Consultant || Quincy MA (Onsite) at Quincy, Washington, USA |
| Email: [email protected] |
| Max rate $52/hr on c2c. Dear Vendors, I hope this email finds you well. My name is Irfan, a Team Lead in CBL Solution. I wanted to reach out to share an exciting job opportunity at HCL. We are currently seeking a highly skilled and motivated individual for the position of Genesys L3 Consultant. If you or someone you know might be a good fit for this position, I encourage you to review the below job description. If interested, please feel free to reach out to me directly. Position : Genesys L3 Consultant Location : Quincy MA (Onsite) Client : HCL Duration : Long Term Job description: L3 should have overall 10+ years of experience in Genesys Contact Centre. Extensive experience in troubleshooting of Genesys Cloud CX platform, break fix and Incident management. Designs, develops, and implements Contact Center IVR applications and migrate Cisco UCCX contact center applications to Genesys Cloud CX platform. Good understanding and hands on SBCs (Cisco Cube / Oracle) Responsible for configuration of all service requests, development of new flows, data integrations ( Service Now, Salesforceetc.) , and technical documentation including designs and handoff materials, Capacity, and queue management. Development experience of new features in IVR/Routing Work with Product Owners, business analyst to develop technical solutions. Responsible for development, tests/debug programs, and maintains/supports deployed interfaces. Implementation of API / Web Service integrations and experience in Rest, Soap, JSON. Responsible for development, tests/debug call flows, and maintains/supports deployed projects. Responsible for maintaining run books, Knowledge Bank, and documentations for projects. Experience in reporting and analytics of Genesys Cloud contact center platforms. At least 3 + years of development experience in Genesys Cloud CX platform. Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world. Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain. Certifications Genesys Cloud Admin (recommended) Genesys Cloud Architect (recommended) Genesys Cloud Scripting (recommended) Genesys Cloud Developer ( Added advantage) Additional Preferred: Understanding Cisco UCCX Call Flows Migration experience to On-Prem to Cloud Contact Center Hands on Conversational IVR , Chat bat Understanding of Generative AI -- Thanks Irfan Mohammad Team Lead Mobile:609-796-0249 Extn 262 Text No - 903-225-0003 [email protected]| Cerebral Technologies, Inc (D.B.A CBL Solutions) | http://cblsolutions.com/ 400 E Royal Lane, Ste 235, Irving, TX - 75039 Disclaimer: This email and any attachments are sent in strictest confidence for the sole use of the addressee and may contain legally privileged, confidential, and proprietary data. If you are not the intended recipient, please advise the sender by replying promptly to this email and then delete and destroy this email and any attachments without any further use, copying or forwarding. Virus-free.www.avast.com -- Keywords: artificial intelligence information technology Massachusetts Texas Urgent Hiring || Genesys L3 Consultant || Quincy MA (Onsite) [email protected] |
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| Tue Apr 16 21:38:00 UTC 2024 |