| Clinical Service Desk Rep Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Sugam Saurav, Intellicept.inc [email protected] Reply to: [email protected] Hi, I hope you are doing well Please find the JD mentioned below. Job Title/Role : Clinical Service Desk Rep. Remote Detailed JD * Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests. * Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices. * Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes. * Ensure exceptional client experiences by displaying professionalism, patience, and a client-centric approach. * Manage client interactions efficiently following established protocols, utilizing the hospital's knowledge base for relevant solutions. * Should have basic service & product knowledge to identify and resolve fundamental problems -- Kind Regards, Sugam Saurav Talent Acquisition [email protected] https://www.linkedin.com/in/sugam-saurav-b173081b3/ Intellicept Inc - A Division of McKinsol Consulting SAP S4 HANA | SAP S/4 Fashion | SAP Staffing | N on-SAP Roles (Intellicept Inc.) Keywords: sfour sfour Clinical Service Desk Rep Remote [email protected] |
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| Tue Apr 16 23:43:00 UTC 2024 |