| Major Incident Manager :::: Malvern, PA at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Naveen Pandey, Smartit Frame [email protected] Reply to: [email protected] Role Major Incident Manager Location Malvern, PA (Day 1, Onsite) Contract Role Client TCS Position Overview: As a Major Incident Manager, you will be responsible for leading the response to critical incidents that impact the business's operations and services. You will coordinate with various teams across the organization to ensure timely resolution of incidents, minimize disruption, and restore normal service operations as quickly as possible. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to remain calm and focused under pressure. Key Responsibilities: Lead the response to major incidents, including communication, coordination, and escalation as necessary. Facilitate incident resolution by coordinating with technical teams, stakeholders, and external vendors. Maintain clear communication channels throughout the incident lifecycle, providing regular updates to stakeholders and management. Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for improvement. Develop and maintain incident management procedures, documentation, and communication templates. Provide guidance and support to teams involved in incident response, including training and coaching. Collaborate with other IT service management functions to ensure alignment with incident, problem, and change management processes. Monitor and report on incident trends, service performance, and compliance with service level agreements (SLAs). Participate in on-call rotation to provide 24/7 support for major incidents. Regards, Naveen Pandey Senior Technical Recruiter Smart IT Frame LLC [email protected] Keywords: information technology Pennsylvania Major Incident Manager :::: Malvern, PA [email protected] |
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| Wed Apr 17 01:07:00 UTC 2024 |