| Help Desk Support--Only locals @ CO -- Client: 'State of CO' at Remote, Remote, USA |
| Email: [email protected] |
| Hi, We have a great opportunity with one of our clients. We are looking for a Help Desk Support . I believe your profile and skill set are compatible with this opportunity. Please go through the JD and let me know your views. Title : Help Desk Support I State: Golden, Colorado (Hybrid) Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience in the field or a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Answer call center phones in a friendly, helpful, and professional manner. Open a support ticket and provide that support once trained. Create new network user accounts per procedure and disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. Adept at asking questions to better support the user with processes and procedures. Must be a team player. Temporary position only. Must live locally. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Thanks & Regards, Vinuth G Real World Technologies Inc Senior Technical Recruiter Wixom, Michigan 248-516-7336 ext 312 -- Keywords: information technology golang Help Desk Support--Only locals @ CO -- Client: 'State of CO' [email protected] |
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| Thu Apr 18 00:44:00 UTC 2024 |