| Urgent Requirement || IT Support Engineer || Houston, TX (Onsite) at Houston, Texas, USA |
| Email: [email protected] |
| Hi, Hope you are doing well. Title: IT Support Engineer Location: Houston, TX (Onsite) (*Japanese & English Bilingual Skill is required) Job Summary: Network & System Engineer who can maintain, trouble shoot and Support Client network systems (PC, Servers, any Cloud system, Router, Firewall, Switch, WIFI), as well as implement network and system installation plans based on the specifications. Maintenance Work Helpdesk work Design & Deployment work Essential Functions : Attend requisite internal meetings. Attend requisite external (customer, vendor) meetings. Report daily, weekly, monthly and in a timely manner projects and operations to supervisor. Collaborate with team, and others. In order to accomplish assigned tasks, improve skill and performance. Maintenance work (Tier2) For the system issue/problem which the company shall manage, the following action shall be taken as a Tier2 according to the SLA; Pay attention to the customer inquiries and/or system alarm. Respond to customer inquiries via e-mail/phone and solving their issues/problems. Collaborate with the vendor for solving the system issue/problem if needed. Manage the inquiry/issue/problem from the beginning to the end and close the case. Propose and/or improve the system in order to reduce the customer's issue/problem. Propose and/or improve the monitoring system in order to resolve the issue/problem proactively. Document the outage/system problem report. Help Desk work (Tier1) For the inquiry/issue/problem from our customer, the following action shall be taken as a Tier1 according to the SLA; Pay attention to the customer inquiries and/or system alarm/monitoring. Respond to customer inquiries via e-mail/phone and solving their issues/problems. Manage the inquiry/issue/problem from the beginning to the end and close the case. Network and System Design workFor the system integration project, the following task shall be performed and completed; Create design document based on the requirement definition. Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc. Deployment work For the system integration project, the following task shall be performed and completed; Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log. Implement, setup and test at customer site. Qualification / Requirements: 3+ Years Work experience as IT Support Engineer. 3+ Years of AD admin, WVD, O365, Security CCNA/CCNP/Network+ (Preferred) MCSA/MCSE (Preferred) Communication skills with customers, vender/carrier and company staff. Documentation skills. Microsoft office products (Word, Excel, etc.) skills. Valid CA driver license (Required). Own car for visiting customer offices Benefits: Medical & Dental & Vision- Full Time Only Basic Life Insurance and AD&D Short-Term Disability Insurance Flexible Spending Account (FSA) Employee 401 (K) Savings Plan Vacation Time: 1st year Ten (10) days Prorated 2nd year (12) days 3rd year (14) days 4th year (16) days 5th year (18) days 6th and after (20) twenty days Thirteen Paid Holidays per year Sick Time Tuition Reimbursement Program -- Keywords: active directory information technology California Texas Urgent Requirement || IT Support Engineer || Houston, TX (Onsite) [email protected] |
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| Thu Apr 18 19:36:00 UTC 2024 |