| Senior Network Support Engineer (Email Threat Prevention) at Remote, Remote, USA |
| Email: [email protected] |
| From: Abhishek, heliogic [email protected] Reply to: [email protected] Title: Senior Network Support Engineer (Email Threat Prevention) Location: Remote Long term contract Exp 10+ Only No GC Visa Project description As an Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed. Responsibilities Email Security Implementation o Architect and deploy Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk. o Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection. Threat Detection and Response o Monitor inbound email traffic for any rejections, queuing. o Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks. o Diagnose and troubleshoot technical issues related to email security incidents and product functionality. Security Audit and Compliance o Implement necessary remediation measures to enhance email security. o Stay updated on industry best practices and emerging threats. o Coordinate with vendors to remediate any vulnerabilities identified. Collaboration o Collaborate with customers and internal teams to identify solutions and implement best practices. O Document technical solutions, FAQs, and troubleshooting guides for internal and external use. o Work closely with SOC, EIS, and Groupware team to enhance threat detection capabilities. o Develop and deliver product demonstrations, training sessions, and knowledge transfer sessions for customers. Skills Must have o Strong problem-solving abilities and attention to detail. o Excellent communication skills for collaborating with cross-functional teams. o Knowledge of cloud architectures and on-premise NX/EX infrastructures. o In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies. o Proficiency in configuring and managing ETP or on-prem EX policies. o Ability to work independently and collaborate effectively in a team environment. o Proficiency in Linux/Unix operating systems. o Hands-on experience with any Email Security and Network Security products. o Ability to adapt to evolving threat landscapes and implement effective security measures. o Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus. Nice to have Good communication skills -- Keywords: green card Senior Network Support Engineer (Email Threat Prevention) [email protected] |
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| Fri Apr 19 01:24:00 UTC 2024 |