| Remote Opportunity || Network Voice Engineer Nice System || Contract at Remote, Remote, USA |
| Email: [email protected] |
| Hi, Please find the requirement. Title : Network Voice Engineer Nice System Location : Remote Duration : Contract Implementation of NICE recording solution and integration with the IP PBX Provide hardware / software / network problem diagnosis / resolution via remote/ telephone/email/chat. Administer, troubleshoot and manage NICE or any other recording solution Work with OEM for critical issues. Principal Accountabilities To implement, configure and troubleshoot NICE recording solution Knowledge of the integration with the IPT environment. Knowledge, Skills & Experience Working in contact center environment for at least 6years Implementation of recording solution from scratch Monitoring and Troubleshooting Nice and or other recording solution. Implementing change orders in a prescribed manner and tested in LAB environment Perform impact assessments, perform problem diagnosis and analysis from incident records and other data sources available Troubleshooting trunk related issues for one-way audio and drop calls issues on Contact Center systems Perform the implementation of, and use of, any 3rd party application required by business units to meet or external customer support needs. Must be able to understand 3rd party data systems and integrate from multiple platforms Providing application and systems support and administration for clients Voice Biometric Installation and configuration of platform components as required for the recording solution Monitoring of system performance and analysing logs to ensure system reliability and performance Experience with documenting procedures and knowledge management Experience in full system implementation life-cycles Good understanding of SIP/SIPREC analysis and troubleshooting Good experience working with engineers distributed across geographies and time zones; ability to naturally lead and collaborate across very diverse teams Participate in sustaining engineering and break/fix scenarios, and when required, as a resource in Mission Critical situation. Responsible for maintaining and supporting our enterprise systems; may be required to participate in an on-call rotation for round the clock global support coverage. Regards, Shweta Sharma Phone: +1-732-743-7013 Email: sh [email protected] / [email protected] MSR Technology Group LLC d/b/a i3infotek inc. www.msrcosmosgroup.com -- Keywords: information technology Remote Opportunity || Network Voice Engineer Nice System || Contract [email protected] |
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| Fri Apr 19 19:16:00 UTC 2024 |