| Immediate Interview for ServiceNow Implementation Specialist at Remote, Remote, USA |
| Email: [email protected] |
| My name is Shivam Kumar, a Resource Specialist with Amaze Systems Inc. US based recruiting company which partners with many of the leading employers in the IT, Telecom and Financial Services sectors. Job Role: ServiceNow Implementation Specialist (10+ Years Only) Job Location: Remote [email protected] Job Description : We are seeking a talented and experienced ServiceNow Implementation Specialist to join our dynamic team. In this role, you will be responsible for leading the implementation of ServiceNow solutions, with a focus on Customer Service Management (CSM) and Field Service Management (FSM). You will work closely with clients to understand their business requirements, design customized solutions, and oversee the execution of implementation plans. The ideal candidate will have a strong background in ServiceNow platform implementation, particularly in CSM and FSM, and a proven track record of successful deployments in diverse environments. Responsibilities: 1) Requirements Analysis: Collaborate with clients to gather and analyze business requirements for ServiceNow implementations, with a specific focus on Customer Service Management and Field Service Management. 2) Solution Design: Design comprehensive ServiceNow solutions that align with client objectives and leverage best practices in CSM and FSM. 3) Configuration and Customization: Configure and customize the ServiceNow platform to meet client-specific requirements, including the development of workflows, forms, and integrations. 4) Customer Service Management (CSM): Implement CSM solutions to streamline customer service processes, enhance customer satisfaction, and drive operational efficiency. 5) Field Service Management (FSM): Implement FSM solutions to optimize field service operations, improve technician productivity, and deliver exceptional service experiences. 6) Integration: Integrate ServiceNow with other systems and applications, such as CRM systems, ERP systems, and third-party service providers, to ensure seamless data flow and process automation. 7) Testing and Quality Assurance: Develop and execute test plans to validate the functionality, performance, and reliability of ServiceNow solutions, including CSM and FSM modules. 8) Training and Knowledge Transfer: Provide training and knowledge transfer sessions for client stakeholders, including administrators, end-users, and support staff, to ensure successful adoption and usage of ServiceNow solutions. 9) Deployment and Go-Live Support: Lead deployment activities and provide go-live support to clients during the transition to the new ServiceNow environment. 10) Post-Implementation Support: Provide ongoing support and troubleshooting assistance to clients post-implementation, addressing any issues or concerns that arise and ensuring continued satisfaction with ServiceNow solutions. 11) Documentation: Create comprehensive documentation, including technical design documents, configuration guides, and user manuals, to facilitate future maintenance and support of ServiceNow solutions. 12) Stakeholder Management: Establish and maintain strong relationships with client stakeholders, including executives, business owners, and IT teams, to ensure alignment and satisfaction throughout the implementation process. Requirements: 1) Bachelors degree in information technology, Computer Science, or a related field. Master's degree preferred. 2) Minimum of 10 years of experience in ServiceNow platform implementation, with a focus on Customer Service Management (CSM) and Field Service Management (FSM) modules. 3) Extensive hands-on experience with ServiceNow Customer Service Management (CSM) and Field Service Management (FSM) modules, including configuration, customization, and integration. 4) Solid understanding of IT service management (ITSM) principles and best practices, particularly as they relate to customer service and field service operations. 5) Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions within the ServiceNow platform. 6) Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, stakeholders, and cross-functional teams. 7) ServiceNow certifications, such as Certified Implementation Specialist CIS CSM, CIS-FSM are required. 8) Experience in ServiceNow Telecommunications Service Management (TSM) is a plus. Thanks & Regards Shivam Kumar Lead Recruiter Amaze Systems Inc USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019 Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7 E: s [email protected] | www.amaze-systems.com/ -- Keywords: information technology golang Texas Immediate Interview for ServiceNow Implementation Specialist [email protected] |
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| Fri Apr 19 23:14:00 UTC 2024 |