| Required - Technical Supervisor of IT Infrastructure (Administrative Focus) || Location: Remote || Only Need local in California || VISA : USC & GC at California, Maryland, USA |
| Email: [email protected] |
| From: Pramod Kumar, 1 Point system LLC [email protected] Reply to: [email protected] Hi, Hope you are doing well. This is Pramod from 1 Points LLC. We are a global recruitment company with specialization in hiring IT professionals. Please go through the below job description and let me know if you are interested in the same. TITLE: Technical Supervisor of IT Infrastructure (Administrative Focus) Location: Remote MUST HAVES: California resident. 9/10 out of 10 in communication. 3 or more years as a Technical Supervisor that has either done SYSTEMS or NETWORKING (prefer candidates with a little bit of both in their career). 5+ years experience in IT administration and vendor management. Working knowledge of basic systems like Active Directory, Windows servers, and networking basics. Proficiency in using IT management tools and software. Familiarity with IT procurement and budgeting processes is a plus. Preferred certified in Microsoft technologies like Azure Cloud and TEAMS. JOB DESCRIPTION: This role is to assist and take some of the Infrastructure Operations Manager workload to free him up for project related work. This role is not to manage his team. Teams consist of 3 Systems Admin.'s and 3 Network Engineers. Tenured team, 1 guy 17 years and another 12 years. "Heat" is their ticketing system. This person will analyze incoming tickets, assign them to the appropriate engineer. You need to know the teams workload to assign tickets accordingly. Deal with end-users on some ticket requests for clarity to make sure it's assigned to the right engineer. Work with vendors on quotes. Key Responsibilities: 1. Vendor Management: - Collaborate with vendors to procure hardware, software, and services as needed. - Maintain vendor relationships, negotiate contracts, and ensure timely delivery of products and services. - Evaluate vendor performance and provide feedback to the IT Infrastructure Manager. 2. Renewals and Licensing: - Track and manage software and hardware license renewals. - Ensure compliance with licensing agreements and assist in optimizing license usage. - Coordinate with finance and procurement teams for budgeting and procurement of licenses. 3. Service Request Management: - Monitor and prioritize incoming service request tickets. - Assign tickets to appropriate team members for resolution and ensure timely closure. - Review service request metrics and identify areas for improvement. 4. RFP Demos: - Participate in RFP processes by attending vendor demos and evaluating technical solutions. - Collaborate with cross-functional teams to assess the suitability of vendor proposals. - Document and present findings to assist in vendor selection. 5. Administrative Support: - Maintain accurate records of IT assets, warranties, and service agreements. - Assist in the preparation of IT budgets and financial reports. - Generate reports and documentation related to IT infrastructure projects and initiatives. 6. Policy Compliance: - Ensure adherence to IT policies, procedures, and best practices within the team. - Assist in developing and updating IT infrastructure-related policies and guidelines. 7. Team Collaboration: - Collaborate with IT Infrastructure team members to plan and execute projects. - Provide guidance and support to team members on administrative tasks. - Foster a positive and collaborative work environment. 8. Documentation: - Technical documentation writing experience is required - Would be responsible for updating Systems and Networking documentation and network Diagram - Update P&Ps - Update vendor lists - Update DR/BCP documentation 9. Disaster Recovery Annual Test Planning and Execution - Plan annual DR test in coordination with the BCP committee and Compliance - Coordinate with compliance on the BIA (Business Impact Analysis) process - Draft test schedules and coordinate with Core/Essential departments - Represent IT Infrastructure at Annual Table Top tests lead by the Facilities department Best Regards, Pramod Kumar Technical Recruiter 1Point System LLC [email protected] || www.1pointsys.com 115 Stone Village Drive Suite C Fort Mill, SC 29708 An E-Verified company | An Equal Opportunity Employer Keywords: information technology golang South Carolina Required - Technical Supervisor of IT Infrastructure (Administrative Focus) || Location: Remote || Only Need local in California || VISA : USC & GC [email protected] |
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| Tue Apr 23 20:11:00 UTC 2024 |