| Required::::::E BDS BC GBL Enterprise servers level 2 support engineer:::::::Phoenix, Arizona:::::Local Only at Enterprise, Utah, USA |
| Email: [email protected] |
| Hi, Hope you are doing well. Below is the very urgent requirement please reviews it and let me know your interest in this requirement. Would appreciate if you can also share your updated resume. Title: E BDS BC GBL Enterprise servers level 2 support engineer Location: Phoenix, Arizona Duration: 12+ Months Job Description - BullSequana SH, a modular high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture). BullSequana SH exceptional scalability makes it the perfect solution for various business needs such as scale-up and large in memory databases. As part of our support group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab in Phoenix, Arizona and works closely with our local engineering group designing these solutions. The main tasks include: Troubleshoot and Investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations. This troubleshooting can involve: - Hardware aspects (motherboard, Intel CPU, Atos Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.) - Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.) - Software aspects (OS drivers, Kernel, etc.) Interface with the customer, level 1 support and engineering through the ticketing system Present high priority tickets progress status to customers Coordinate, coach and train support and field engineers Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams Help designing, testing and/or developing debug and audit tools Create, maintain and further develop training documentation, e-learning and webinars Participate in the support process improvement Education Bachelors or Masters in Computer Science or Electrical Engineering recommended (or equivalent experience) Work Experience: Extensive troubleshooting experience in the IT environment Skills - Very good analytical skills and methodology - Good knowledge of: Coordinate, coach and train support and field engineers. * Server architectures (Intel architecture, motherboards functionalities, etc.) * Should have worked on high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture). * Administration of some OSs: Linux, VMware ESXi, Windows Server * Firmware functionalities (BIOS, BMC, Redfish, IPMI, adapters firmware, etc.) * OS level drivers * Networking concepts - Familiarity with data center infrastructure - Very good communication skills in English, optionally in additional languages (French) - Optional: Linux scripting capabilities Best Regards, Harsh Chaudhary Technical Recruiter 1Points LLC [email protected] || www.1pointsys.com 115 Stone Village Drive Suite C Fort Mill, SC 29708 An E-Verified company | An Equal Opportunity Employer linkedin.com/in/harsh-chaudhary-702641198 The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future Is it necessary to print this email If you care about the environment like we do, please refrain from printing emails. It helps to keep the environment forested and litter-free. -- Keywords: information technology South Carolina Required::::::E BDS BC GBL Enterprise servers level 2 support engineer:::::::Phoenix, Arizona:::::Local Only [email protected] |
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| Wed Apr 24 20:22:00 UTC 2024 |