| Urgent Requirement || E BDS BC GBL Enterprise servers level 2 support engineer || Phoenix, AZ (Onsite) || Immediate Interview || at Phoenix, Arizona, USA |
| Email: [email protected] |
| From: shruti, 1 Point System [email protected] Reply to: [email protected] Hi, This side Shruti Singh from 1point system, Hope you are doing Well, I have a job position for you. Job Description:- Job Role:- E BDS BC GBL Enterprise servers level 2 support engineer Location :- Phoenix, AZ (Onsite) Contract The main tasks include: Troubleshoot and Investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations. This troubleshooting can involve: - Hardware aspects (motherboard, Intel CPU, Atos Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.) - Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.) - Software aspects (OS drivers, Kernel, etc.) Interface with the customer, level 1 support and engineering through the ticketing system Present high priority tickets progress status to customers Coordinate, coach and train support and field engineers Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams Help designing, testing and/or developing debug and audit tools Create, maintain and further develop training documentation, e-learning and webinars Participate in the support process improvement Education Bachelors or Masters in Computer Science or Electrical Engineering recommended (or equivalent experience) Work Experience: Extensive troubleshooting experience in the IT environment Skills - Very good analytical skills and methodology - Good knowledge of: Coordinate, coach and train support and field engineers. * Server architectures (Intel architecture, motherboards functionalities, etc.) * Should have worked on high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture). * Administration of some OSs: Linux, VMware ESXi, Windows Server * Firmware functionalities (BIOS, BMC, Redfish, IPMI, adapters firmware, etc.) * OS level drivers * Networking concepts - Familiarity with data center infrastructure - Very good communication skills in English, optionally in additional languages (French) - Optional: Linux scripting capabilities Thanks & Regards Shruti Singh| 1Point System LLC IT Recruiter Email: [email protected] Keywords: information technology Arizona Urgent Requirement || E BDS BC GBL Enterprise servers level 2 support engineer || Phoenix, AZ (Onsite) || Immediate Interview || [email protected] |
| [email protected] View all |
| Thu Apr 25 00:04:00 UTC 2024 |