| ServiceNow Administrator at Remote, Remote, USA |
| Email: [email protected] |
| From: Chinmayee Patro, Msys Inc [email protected] Reply to: [email protected] Title: ServiceNow Administrator Location: Remote Length: Long term Restriction: W2 or C2C Send resumes to: [email protected] Description: Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years ***Remote*** Description: ServiceNow Administrator Developer position provides support for, and development of, the ServiceNow IT Service Management (ITSM) system provided by the NC Department of Information Technology (NCDIT) as part of a team of ServiceNow professionals. Job Description: ServiceNow Administrator Developer position is housed in the NCDIT. This role provides support for the states use of its ITSM system (ServiceNow) and NCDITs use of best practices supporting users needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the NCDIT ServiceNow platform owner. Duties and Responsibilities: Administer the ServiceNow platform across the IT Service Management application Perform any necessary enhancements, upgrades, or maintenance on the platform Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance Handle all enhancement requests and develop on ITSM application used on the platform Work with developers on the next stage processes for the platform Be able to gather business requirements, analyze, and translate into technical documentation and development Monitor application performance and analyze code Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions Proactively researching and suggesting enhancements to existing engagements Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management Perform system workflow enhancements and script changes in ServiceNow to enable changing evolving business practices. Execute data mapping and bulk data imports updates when necessary Knowledge, Skills, Abilities and Competencies: Decision Quality Problem Solving Directing Others Hiring and Staffing Drive for Results Organizational Agility Building Effective Teams Motivating Others Required Skills: Experience working in the governmental sector (local, state, or federal) 1 Years Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework 1 Years Experience performing continuous improvement initiatives for processes and services 5 Years Strong knowledge and familiarity with customer service case management processes 5 Years Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience 5 Years Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results 5 Years Produce unambiguous, comprehensive, and accurate interpretations of analysis 5 Years Ability to obtain a security clearance with FedRAMP administration standards 1 Years Keywords: information technology golang purchase order wtwo North Carolina ServiceNow Administrator [email protected] |
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| Thu Apr 25 00:33:00 UTC 2024 |