| Urgent Hiring: ServiceNow Specialist: Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Subhasmita Nayak, Vyzeinc [email protected] Reply to: [email protected] JOB TITLE: ServiceNow Specialist Location: Remote Duration: 12 months Visa: USC/GC MOI: Skype Job Description: Need senior candidate As a Telecommunications Service Operations Management (TSOM) ServiceNow Specialist, you will be responsible for managing and optimizing our telecommunications service operations using the ServiceNow platform. You will work closely with cross-functional teams to streamline processes, enhance efficiency, and ensure high levels of service quality for our customers. Your primary duties and responsibilities will include: Designing, configuring, and maintaining the TSOM module within the ServiceNow platform to meet the specific needs of our telecommunications operations. Identify network issues and assess impacts across multiple network monitoring systems. Collaborating with stakeholders to gather requirements, define workflows, and implement solutions that align with business objectives. Customizing ServiceNow modules, forms, and workflows to automate service management processes and improve operational efficiency. Providing technical expertise and support for TSOM-related issues, troubleshooting problems, and implementing solutions in a timely manner. Conducting system testing, performance tuning, and optimization to ensure optimal functionality and user experience. Developing and maintaining documentation, user guides, and training materials for TSOM processes and procedures. Keeping abreast of industry trends, best practices, and new technologies in telecommunications service management and ServiceNow platform capabilities. Qualifications: Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field. Proven experience working with the ServiceNow platform, particularly in configuring and customizing TSOM modules. Strong understanding of telecommunications service management concepts, processes, and best practices. Hands-on experience with ServiceNow administration, including system configuration, customization, and integration. Proficiency in JavaScript, HTML, CSS, and other web technologies used in ServiceNow development. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. ServiceNow certification(s) related to TSOM or IT Service Management (ITSM) is a plus. Keywords: information technology green card Urgent Hiring: ServiceNow Specialist: Remote [email protected] |
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| Thu Apr 25 17:57:00 UTC 2024 |