| Senior IVR Solution Architect | Only local to Atlanta at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hi partners, Hope youre doing well. We have got an exclusive requirement for the below-mentioned role. Please review and let me know if youve suitable resources. Role: Senior IVR Solution Architect Location: Atlanta, GA (Hybrid) Type: Contract Visa: H1B, GC EAD, GC, USC Job Description: Senior and highly experienced architect with Amazon connect, Contact centers, IVR and expert in telephony platforms. Expert in Cloud Engineering & Operations (SaaS/PaaS Services) plan, architect, design, deploy, automate, maintenance, monitor and support Cloud based deployments of Prophecy IVR & Customer Experience products, and other dependent Cloud computing tools in proprietary data centers as well as in AWS (Amazon Web Services) Cloud. Be an expert on Interactive Voice Response (IVR)/Omni channel Self-service & Contact Center solutions & applications. Be an expert in AWS Contact Flows, Lex bots, IVR Solution strategies. Expert in devising IVR call deflection strategies with Omnichannel experience. Expert in Conversation AI and Lex V2 and all AWS emerging technologies with speech and chat. Be an Innovative strategist with ability to build IVR deflection strategy, technology expert to build strong pillars to reduce CHT. Strong technical depth, business aptitude, and the ability to lead in-depth technology discussions, articulating the business value of the AWS platform and services. Build and design technical specifications for Res Ops IVR Strategy, experience, and delivery. Responsibilities include strategic planning, architectural design, solution components selections, integration, using Amazon Connect LEX for IVR speech apps, Lambda functions, recording, identity, authentication, anti-fraud, routing, orchestration, desktop, WFM, analytics, reporting, and routing. Experience in supporting production systems covering the large-scale Cloud as well as On-prem Contact Center/IVR deployment. Help organizations understand and implement advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Need to shape and execute a strategy to build knowledge and broad use of AWS and other cloud-based technology. Need exceptionally good troubleshooting & problem-solving skills in software installation/administration, networking, architecture, and application issues. Leadership experience leading/managing up to 15+ engineers in different stages throughout technical carrier. Work with senior leaders, build a common vision of transformation and its strategy. Provide contact center infrastructure and contact center technology selection and support for future implementation incorporating the optimization, modernization with innovative technologies. Work with business units to understand Customer issues; identify, analyze, and translate business needs into functional specifications. Monitor, analyze, report and present opportunities for operational enhancements, infrastructure optimization, streamlining processes and end-user usability. Regards, Shashank Kumar ----------------------------------------------- Next Level Business Services, Inc. US: 904-506-4130 Email: shashank.kumar1 @ nlbtech.com LinkedIn: https://www.linkedin.com/in/shashank-kumar6/ -- Keywords: artificial intelligence information technology green card Georgia Senior IVR Solution Architect | Only local to Atlanta [email protected] |
| [email protected] View all |
| Fri Apr 26 02:35:00 UTC 2024 |