| Enterprise Firmware/Software Engineer - Phoenix, Arizona - No H4 EAD or CPT/OPT at Phoenix, Arizona, USA |
| Email: [email protected] |
| Please share resume on [email protected] Enterprise Firmware/Software Engineer Phoenix, Arizona(Locals or nearby Only) Job Description - BullSequana SH, a modular high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture). BullSequana SH exceptional scalability makes it the perfect solution for various business needs such as scale-up and large in memory databases. As part of our support group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab in Phoenix, Arizona and works closely with our local engineering group designing these solutions. The main tasks include: Troubleshoot and Investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations. This troubleshooting can involve: - Hardware aspects (motherboard, Intel CPU, Atos Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.) - Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.) - Software aspects (OS drivers, Kernel, etc.) Interface with the customer, level 1 support and engineering through the ticketing system Present high priority tickets progress status to customers Coordinate, coach and train support and field engineers Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams Help designing, testing and/or developing debug and audit tools Create, maintain and further develop training documentation, e-learning and webinars Participate in the support process improvement Education Bachelors or Masters in Computer Science or Electrical Engineering recommended (or equivalent experience) Work Experience: Extensive troubleshooting experience in the IT environment Skills - Very good analytical skills and methodology - Good knowledge of: Coordinate, coach and train support and field engineers. * Server architectures (Intel architecture, motherboards functionalities, etc.) * Should have worked on high availability Enterprise server scaling from 2 to 32 CPUs (latest Intel Xeon architecture). * Administration of some OSs: Linux, VMware ESXi, Windows Server * Firmware functionalities (BIOS, BMC, Redfish, IPMI, adapters firmware, etc.) * OS level drivers * Networking concepts - Familiarity with data centre infrastructure - Very good communication skills in English, optionally in additional languages (French) - Optional: Linux scripting capabilities Thanks, Ravikar Yadav | 1Point System LLC Fax: 803-832-7973 [email protected] 115 Stone Village Drive Suite C Fort Mill, SC 29708 LinkedIn ID : https://www.linkedin.com/in/ravikar-yadav-292b9b147/ An E-Verified company | An Equal Opportunity Employer -- Keywords: information technology Idaho South Carolina Enterprise Firmware/Software Engineer - Phoenix, Arizona - No H4 EAD or CPT/OPT [email protected] |
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| Fri Apr 26 20:29:00 UTC 2024 |