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IT Help Desk @ CO - onsite -Need locals at Remote, Remote, USA
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ITS - Service Desk

3500 Illinois Street Suite 2500   Golden,  Colorado    80401-0000

Candidate Must Be Local

Candidate must be local for in-person interviews and reporting to work on scheduled days.

Onsite

Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.

The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person. Candidate must be local, have a clean driving record, reliable transportation. Must be able to take direction and also work independently when necessary.

Experience working with an IT ticket system required. Service Now experience with incident, requests and asset management are preferred.

The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for in-person interviews and reporting to work on scheduled days.

Contract online without possibility for extension.

Category 

Qualification 

Description

competency

Required

TCP/IP 

Novice (1-3 Years) 

No 

Others 

Time Management 

Must be able to document project milestones and plan and schedule deployment of equipment. 

Proficient (4-6 Years) 

Yes 

Others 

Remote end user support 

Experience assisting users with remote share and control tools such as SCCM, Quick Assist, Bomgar 

Novice (1-3 Years) 

Yes 

Others 

Service Now 

Create and manage incidents, requests and asset management. Like system may be acceptable. 

Proficient (4-6 Years) 

Yes 

Others 

Adobe Acrobat 

Novice (1-3 Years) 

No 

Others 

Communication skills both verbal and written 

Advanced (7-9 Years) 

Yes 

Others 

Learning ability 

Advanced (7-9 Years) 

Yes 

Others 

Presentation skills 

Novice (1-3 Years) 

No 

Others 

Project management 

Novice (1-3 Years) 

No 

Others 

Team work 

Advanced (7-9 Years) 

Yes 

Security 

Active Directory 

Advanced (7-9 Years) 

No 

Tools 

MicrosoftOffice 

Advanced (7-9 Years) 

Yes         

S. LEELA

 MADHURI

US IT RECRUITER

Tel: 
703-831-8282 Ext. 
2518

Email: [email protected]

linkedin.com/in/leela-madhuri-10ab66258

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Keywords: information technology golang
IT Help Desk @ CO - onsite -Need locals
[email protected]
[email protected]
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Sat Apr 27 01:11:00 UTC 2024

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