| Service Delivery Manager//Location: Candidate must be in Boston area//Passport num is mandatory at Boston, Massachusetts, USA |
| Email: [email protected] |
| D ear Partner, Hope you are doing great !! My name is B. Pramidha and I represent Virtual Networx Inc., a staff augmentation firm providing a wide-range of talent on-demand and Contingent workforce solutions. We have excellent domain expertise in all verticals. Repositioning professionals is what we do, and we do it very well. Please find the below job description and let me know if you have any suitable profiles along with their visa and photo IDs. Feel free to call me or email me if you have any questions. Role: Service Delivery Manager Location: Candidate must be in Boston area, remote candidates will not be accepted. Job Description: Participates in the Program roadmap, rollouts, strategic discussions with internal and customer stakeholders (as and when needed) Alignment with Program Director/Business Relationship Managers Maintain overall Program-level view with the current state/progress and achievements E-Commerce background will be advantage Review delivery accomplishments Budgeting preparation and controlling Enable additional support from other HCL CoE/Practices Track work progress and maintain relationship with other Partners / Vendors / Suppliers Oversee Delivery Quality and Customer Escalations Experience of managing large scale digital program (25+ Team members) Ability to comprehend key digital technologies like Cloud, DevOps and e-Commerce. Strong experience in Retail Domain Build and maintain the right team to deliver the program/track. Identify and discuss any observed concerns with Scrum Master(SM)/Product Owner(PO) to assist the team in achieving successful delivery of iteration/PI objectives. Ensure compliance and reporting as defined for the track (in the long term it will come out of JIRA). Raise queries with respective SMs if issues found. Advance view of potential risks/escalations and work with SM/PO on Root Cause Analysis, define corrective action and/or remediation/mitigation as appropriate. Experience in organizational initiatives Value Creation/OCM/CSAT Identify learning needs to upskill the team s capabilities. Management of service delivery performance and compliance through agreed metrics and Service levels Commercially astute with strong negotiation and management skills to deliver supplier performance. Ability to communicate effectively across a complex and diverse group of stakeholders. Deep and practical ITILv3 knowledge and experience Ability and flexibility to work in a virtual environment across multiple time zones. Flexibility to work non-standard hours in supporting global production systems. Please forward your resume to [email protected] or call me on P: +1 4692024944 if you need any further details. If for any reason this does not interest you or you know someone who would fit this requirement better, please consider this email as a request for referrals and feel free to forward it to the right contender. Thank you looking forward to work with you. Have a great week ahead Thanks & regards, B.Pramidha || Technical Recruiter VIRTUAL NETWORX INC P: +1 4692024944 E: pramidha.b @virtualnetworx.com W: www.virtualnetworx.com LinkedIn: B Pramidha | LinkedIn 2010 Valley View Lane, Suite 310, Farmers Branch, TX 75234 -- Keywords: information technology purchase order Texas Service Delivery Manager//Location: Candidate must be in Boston area//Passport num is mandatory [email protected] |
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| Mon Apr 29 19:39:00 UTC 2024 |