| Urgent Hiring For Service Desk/ Desktop Support at Remote, Remote, USA |
| Email: [email protected] |
| NEED LOCALS/ NEARBY Skill/Role: Service Desk / Desktop Support Location: Scottsdale, AZ- Onsite Duration: Contract long term L1 Technical Support Handling all the Inbound calls, chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures Diagnose and quickly resolve a wide range of Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System Install, upgrade, support and troubleshoot for printers & related computer hardware. Knowledge on POS related issues and troubleshooting them Knowledge of Citrix and VPN Customize & configure desktop hardware to meet specifications and business standards Email account administration, i.e., account creation and management and distribution lists on Office 365 Robust queue management ability User account administration, i.e., account creation and management and password resets on Active Directory Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool Basic knowledge of Networking, Virtualization, Mac OS, Web Based and Installable applications Good understanding of computer systems, mobile devices and other tech products Efficiently manage technical escalations Good knowledge on Incident Management Strong ability to quickly co-ordinate MIM tickets by engaging relevant resolver teams Good Knowledge in Intune tool Device enrollment www.compunnel.com Sundram Jha Recruiter e: [email protected] o: (+1) 609-606-9010 ext. 2460 m: (+1) 732-592-3874 103 Morgan Lane, Ste. 102 Plainsboro, NJ 08536, USA. [We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy] Disclaimer: This message is intended solely for the addressee. It is confidential and may be legally privileged. Unauthorized use is strictly prohibited and may be unlawful. If you have received this message by mistake, please return the email to the sender by way of notification and immediately delete it from your computer. -- Keywords: information technology Arizona Colorado New Jersey Urgent Hiring For Service Desk/ Desktop Support [email protected] |
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| Wed May 01 21:23:00 UTC 2024 |