| Immediate Hiring: Lab X - Support Engineer - 100% Remote (PST) at Remote, Remote, USA |
| Email: [email protected] |
| Hello Aspirant/Job Seeker, Hope you are doing well.!! My name is Eswar, a Technical Recruiter with TekWissen from Ann Arbor, MI. Please find the below job description if you are interested, Kindly share your updated resume. So, I will get back to you with additional information. Thank you! Fully Remote opportunity for Cognizant (End Client Gilead) with max pay rate of $55 - $60/hr on C2C. Job Description Job Title: Lab X - Support Engineer Work Location: Remote (PST) Duration: 7 Months Job Type: Contract Work Type: Remote Job Description: Primarily the Level 2 support. Helps maintain the health of the currently released systems in the production environment, ensuring system performs its intended functions accurately and reliably. Provides end-to-end support for tickets requiring system change; for example, requirements gathering, documentation updates, development, system configuration, validation protocol/script development to validation execution. Responsible for follow existing Client support processes and procedures, applying organizational compliance practices and relevant regulatory requirements. Required to be on-site resources. Responsible for answering support calls from the user community through phone, email, text, and face-to-face, to answer application usage questions, investigate application behavior, and determine if the issue is a: System use, system behavior, or documentation issue requiring additional training to provide understanding of system functionality, and/or updates to documentation to resolve. System administration issue user privileges, paths, product specification and analysis, directory maintenance, background/scheduler server, log files System functionality enhancement change request functionality not in system, system not behaving as desired, new functional addition requests. Report issue requiring updates to a system report and /or associated report routines. Technology, hardware, desktop, network issue or failure Business concern requiring a management or technical decision which cannot be resolved by changing system. For the above issue types, the expectation is to resolve or follow processes to resolve 1 through 4, and to notify the proper individuals to resolve 5 and 6. For requests not able to be addressed immediately (especially #3 and #4 of the above), will enter support tickets into Client support systems for tracking, prioritization, and manage to closure. Assists in the establishment and application of best practices in support management activities, both in the support systems used to track and manage support requests, and in making recommendations to improve the actual processes used to execute the Client support life cycle, from user requests for change to deployment of that change. Assists in the establishment and application of best practices in change management, including how changes are approved and implemented, and how objects are tracked, managed, and promoted. Communicates to Client management regarding system status, concerns, and ideas for continued improvement of the systems supported. Must have: LabX (3 - 5 yrs min. hands on experience) I look forward to hearing back from you soon. Thanks & Regards, TekWissen is an equal opportunity employer supporting workplace diversity. Disclaimer: The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful. Keywords: information technology Michigan Immediate Hiring: Lab X - Support Engineer - 100% Remote (PST) [email protected] |
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| Fri May 03 03:28:00 UTC 2024 |